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- Tasks: Support users with IT issues, manage support tickets, and maintain IT equipment.
- Company: Exertis UK is a dynamic tech company focused on innovation and teamwork.
- Benefits: Enjoy 25 days annual leave, birthday off, volunteering time, and flexible work options.
- Why this job: Join a vibrant culture that values diversity and offers tailored career development.
- Qualifications: Previous experience in IT support or relevant qualifications; strong communication skills required.
- Other info: Shift work from Monday to Friday with a supportive team environment.
The predicted salary is between 24000 - 33600 £ per year.
Company Description
Exertis UK
Job Description
Job Title: IT Service Desk Technician
Company: Exertis UK
Salary: £24,000 base
Location: Burnley, BB12 7BF (Shift Work Monday to Friday 8am 4.30pm or 10am-6pm rotating shift pattern)
Contract Type: Permanent
Description
Are you looking to take your career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at Exertis UK as a Service Desk Analyst, where youll support users via the service desk and in person, issue, repair and arrange the return of all IT equipment and maintain and support the IT landscape.
As Part Of The Team, Youll
Manage and resolve IT support tickets within SLA, prioritising effectively and escalating when necessary.
Deploy and maintain IT equipment including issuing to new starters, processing returns and coordinating repairs with third parties.
Maintain accurate inventory records and ensure on site stock levels are up to date.
Administer user accounts in Active Directory and Microsoft 365 ensuring correct setup for starters, leavers and role changes.
Support IT infrastructure by updating asset management systems and maintaining software licensing and configurations.
Why Join Exertis?
At Exertis, We Believe That Together, We Can Achieve More. Our Inclusive Culture Celebrates Diverse Perspectives And Encourages Everyone To Turn Challenges Into Opportunities. Youll Have Access To
Tailored career development paths designed to help you thrive.
Employee resource groups, including Women at Exertis, LGBTQIA+, and more.
A vibrant and collaborative workplace where your voice matters.
What Were Looking For
Youre someone who thrives in a fast-paced, results-driven environment. To excel in this role, youll bring:
Previous experience in a similar role or holds a relevant qualification
Strong communication and relationship management skills.
Technical mindset
A willingness to learn and embrace challenges.
Your Rewards And Benefits
We recognise and celebrate hard work at Exertis. When you join us, youll enjoy:
25 days of annual leave, with the option to purchase more.
Paid time off for your birthday and volunteering opportunities.
Comprehensive parental leave packages and well-being programs.
A supportive and inclusive environment where your growth is our priority.
Flexible Work Options
While this role is based on-site in Burnley, were open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.
Selection Process
Our selection process is designed to ensure a smooth and thorough evaluation of candidates. Once we receive your CV, our team will carefully review it to assess your suitability for the role. Shortlisted candidates will be invited to a telephone interview with the recruitment team, providing an opportunity to discuss your experience and skills in more detail. Following this, you may be asked to complete online testing to evaluate key competencies relevant to the position. Successful candidates will then proceed to a formal interview process, which can be conducted online or in person, with the hiring manager.
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IT Service Desk Technician employer: Targetcost Realty LLC
Contact Detail:
Targetcost Realty LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your Active Directory and Microsoft 365 skills. Since you'll be administering user accounts, having hands-on experience or relevant certifications can significantly boost your confidence and credibility.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved IT issues under pressure, as this will showcase your technical mindset and communication skills.
✨Tip Number 4
Research Exertis UK’s company culture and values. Understanding their commitment to inclusivity and employee development will help you align your answers with what they are looking for in a candidate, making you a more appealing applicant.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk Technician role. Emphasise your previous experience in similar roles, technical skills, and any qualifications you hold.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Exertis UK that appeal to you and how your background makes you a great fit for their team.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to manage relationships and resolve issues effectively. This could be through past job experiences or projects.
Prepare for Interviews: If shortlisted, prepare for the telephone interview by reviewing common interview questions for IT support roles. Be ready to discuss your technical mindset and willingness to learn, as well as any relevant experiences you've had.
How to prepare for a job interview at Targetcost Realty LLC
✨Showcase Your Technical Skills
As an IT Service Desk Technician, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with Active Directory, Microsoft 365, and any relevant IT support tools. Highlight specific examples of how you've resolved technical issues in the past.
✨Emphasise Communication Skills
Strong communication is key in this role, as you'll be interacting with users who may not be tech-savvy. Practice explaining complex technical concepts in simple terms. During the interview, showcase your ability to listen actively and respond empathetically to user concerns.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot and resolve IT issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing how you prioritised tasks and escalated when necessary.
✨Research Exertis UK
Familiarise yourself with Exertis UK’s culture, values, and recent developments. Understanding their commitment to inclusivity and employee development will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
