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- Tasks: Manage mortgage accounts in arrears and deliver tailored forbearance solutions.
- Company: Join Target Group, a leader in Financial Services and Technology focused on innovation.
- Benefits: Enjoy remote work, 30 days holiday, and a competitive salary up to £36,000.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: 1+ years in mortgage arrears management with strong FCA knowledge required.
- Other info: Initial 12-month FTC with opportunities for professional growth and community involvement.
The predicted salary is between 21600 - 50400 £ per year.
At Target Group, we\’re not just about deadlines and deliverables; we\’re about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we currently have a unique opportunity within our Operations Team for a Mortgage Forbearance Specialist who shares our passion for progress.
The successful candidate will manage mortgage accounts in arrears and deliver tailored, compliant forbearance solutions across first charge, second charge, and buy-to-let portfolios. The role ensures fair customer outcomes while mitigating financial and reputational risk, in line with FCA regulations and internal policies.
Please note, this is an initial 12 month FTC. The successful candidate will predominantly work from home but will be required to be in our Cardiff office for some of the training period (this will be fully expensed)
What does the role of Mortgage Forbearance Specialist look like day to day?
- Manage a portfolio of mortgage accounts in arrears, assessing affordability and execution of appropriate forbearance provision.
- Conduct effective and empathetic conversations with customers, including those identified as vulnerable, to gather relevant financial information.
- Apply FCA regulatory frameworks and internal policies to all casework.
- Monitor and review forbearance arrangements to ensure ongoing suitability and compliance.
- Collaborate with internal teams and external stakeholders (debt advisors, solicitors) to resolve complex cases.
- Prepare documentation for litigation proceedings where necessary and support the legal process through to resolution.
- Maintain accurate, auditable records of all customer interactions and decisions.
- Contribute to continuous improvement initiatives in arrears and forbearance processes.
What experience are we looking for?
- Lots of experience in mortgage arrears management, with at least 1 years in a forbearance or specialist role.
- Experience across first charge, second charge, and/or buy-to-let mortgage products.
- Strong working knowledge of FCA regulations, including MCOB, CONC, and vulnerability guidance.
- Demonstrable experience in handling complex arrears and vulnerable customer cases.
- Proficient in using mortgage servicing platforms and Microsoft Office tools.
- Litigation experience in mortgage enforcement or repossession processes (desirable)
- CeMAP or equivalent mortgage qualification (desirable)
- Extensive experience working in a regulated financial services environment (desirable)
The successful candidate will ideally be:
- An analytical thinker, with the ability to assess financial data, identify trends, and determine appropriate forbearance strategies
- Confident in making sound, timely decisions that balance customer needs with business risk
- A clear, concise, and professional communicator (both written and verbal), tailored to a range of audiences
- Resilient and empathetic; capable of managing sensitive conversations with professionalism and emotional control.
- Aware of regulatory obligations and able to apply them consistently in case handling.
- Able to work efficiently with internal and external stakeholders to achieve positive outcomes
- Attentive to detail; maintaining accurate records and ensuring all actions are fully documented and compliant
- Able to manage a high-volume caseload efficiently while meeting deadlines and service level agreements
- A competitive salary of up to £36,000 per annum, depending on experience
- An attractive commission scheme when achieving sales targets and new revenue growth
- 30 days holiday PLUS bank holidays (That\’s right! 30 days from Day 1)
- At least two days per year to give back to our community through our volunteering initiative
- Defined Pension Contribution Scheme (Employer matched up to 6%) with the option to contribute via Salary Exchange (Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance (4x Annual Salary)
- Group Income Protection
- Annual Pay Review
- Discretionary Annual Bonus Scheme
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Funeral Concierge and Bereavement Services
- 24/7 access to a GP
- Discounted health club memberships
- Salary Sacrifice Technology Buying Scheme
- Access to Wisdom, total wellbeing solution
We wholeheartedly believe in fostering a diverse and inclusive culture by actively implementing our D&I strategy, building strong community ties, and empowering our people and leaders.
Join us and shape your future!
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Mortgage Forbearance Executive (Arrears Specialist) employer: Target
Contact Detail:
Target Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Forbearance Executive (Arrears Specialist)
✨Tip Number 1
Familiarise yourself with FCA regulations, especially MCOB and CONC. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Showcase your experience in handling complex arrears cases during networking events or informational interviews. This will help you connect with industry professionals and potentially get referrals for the Mortgage Forbearance Executive role.
✨Tip Number 3
Prepare for role-specific scenarios that may come up in interviews, such as how to manage sensitive conversations with vulnerable customers. Practising these discussions can help you convey your empathy and professionalism effectively.
✨Tip Number 4
Engage with online communities or forums related to mortgage forbearance and arrears management. This can provide insights into current trends and challenges in the field, making you a more informed candidate.
We think you need these skills to ace Mortgage Forbearance Executive (Arrears Specialist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage arrears management and forbearance roles. Use specific examples that demonstrate your understanding of FCA regulations and your ability to handle complex cases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the financial services sector and your commitment to delivering fair customer outcomes. Mention your analytical skills and how they align with the responsibilities of the Mortgage Forbearance Specialist role.
Highlight Relevant Skills: In your application, emphasise your communication skills, particularly your ability to conduct empathetic conversations with vulnerable customers. Also, mention your proficiency with mortgage servicing platforms and Microsoft Office tools.
Showcase Continuous Improvement Mindset: Demonstrate your willingness to contribute to continuous improvement initiatives in arrears and forbearance processes. Provide examples of how you've previously identified areas for improvement and implemented changes successfully.
How to prepare for a job interview at Target
✨Understand FCA Regulations
Make sure you have a solid grasp of FCA regulations, especially MCOB and CONC. Being able to discuss how these regulations impact your work will show that you're well-prepared and knowledgeable about the industry.
✨Demonstrate Empathy
Since the role involves handling sensitive conversations with customers, practice demonstrating empathy during your interview. Share examples of how you've successfully managed vulnerable customer cases in the past.
✨Showcase Analytical Skills
Prepare to discuss how you assess financial data and identify trends. Bring examples of how you've developed forbearance strategies based on your analysis, as this is crucial for the role.
✨Highlight Collaboration Experience
Be ready to talk about your experience working with internal teams and external stakeholders. Provide specific examples of how you've resolved complex cases through collaboration, as teamwork is key in this position.
