At a Glance
- Tasks: Provide IT support and excellent customer service to over 500 colleagues.
- Company: Join Target Group, a leader in Financial Services and Technology innovation.
- Benefits: Competitive salary, 30 days holiday, private medical insurance, and flexible benefits.
- Other info: Enjoy a hybrid work model with opportunities for career growth and community engagement.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: Entry-level IT knowledge, Microsoft software experience, and strong interpersonal skills.
The predicted salary is between 24000 - 26000 £ per year.
At Target Group, we\'re not just about deadlines and deliverables; we\'re about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we\'re looking for an I T Service Desk & Operations Technician who shares our passion for progress to join our 1st line function.
Please Note this is a shift role, details below:
Shifts - 4 Shifts On, 4 Shifts Off
These rotate between Days and Nights (7am - 7pm / 7pm - 7am)
Hybrid - At least 2 shifts will be based from our Cardiff City Centre office (onsite parking is available)
What You\'ll Be Doing!
You will be part of a team providing IT support to all 500+ colleagues within our business. You will be providing excellent customer service in all interactions, ensuring that our helpdesk system is managed effectively and efficiently.
Your role is a combination of hands‑on and supervisory responsibility, where you have the opportunity to work with and learn from the wider team.
More Specifically, You\'ll.....
- Process service desk tickets to 1st Line level
- React to incidents, use problem‑solving techniques and the support of others to provide fast resolution
- Analyse impact of requests, changes to the client’s systems or Target’s environment and make informed decisions
- Answer calls made to the Service Desk and raise corresponding tickets
- Manage ITCC ticket queues and resolve tickets within SLA’s
- Escalate service‑impacting incidents to 2nd Line
- Complete client software deployments into Test environments
- Complete Operational tasks. e.g. media management, Monthly Service Reports, Scheduled process checks
- Use effective communication to proactively manage customer expectations
What We\'re Looking For!
- Excellent interpersonal skills in handling contact with end‑users, staff, customers and suppliers
- Entry level knowledge of working with Information Technology and supporting end user
- 1st line Microsoft Desktop software knowledge (i.e. Windows 10/11, Office 365)
- 1st line Microsoft Server knowledge (i.e. Server 2019/2022)
- 1st line Microsoft Server Application knowledge (i.e. Intune)
- Working experience of ITIL processes and procedures.
- Experience working within a professional and busy IT Service Desk.
Core Benefits:
- Competitive salary of £24,444.24 plus a 30% shift allowance
- 30 days holiday PLUS bank holidays (That’s right! 30 days from Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Annual Pay Review
- Discretionary Annual Bonus Scheme
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.
- Salary Sacrifice Pension Scheme
- Technology Buying Scheme (Salary Sacrifice)
- Critical Illness Cover
- Dental Insurance
- Gym Flex - discounted annual gym/health club memberships
- Taste Cards / Gourmet Cards
- RAC Breakdown Cover
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
- Health Cash Plan
We wholeheartedly believe in fostering a diverse and inclusive culture by actively implementing our D&I strategy, building strong community ties, and empowering our people and leaders.
Join us and shape your future!
IT Service Desk & Operations Technician (1st Line - Shift) in Cardiff employer: Target
At Target Group, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our Cardiff City Centre location offers a vibrant work environment with hybrid working options, competitive salaries, and a comprehensive benefits package including generous holiday allowances and health support. We foster a culture of inclusivity and collaboration, ensuring that every team member has the opportunity to make a meaningful impact while advancing their career in the dynamic Financial Services and Technology sectors.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk & Operations Technician (1st Line - Shift) in Cardiff
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Target!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Target.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Service Desk & Operations Technician (1st Line - Shift) in Cardiff
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Target and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Target
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Target.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Target will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
