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- Tasks: Engage with customers to resolve complaints and ensure satisfaction.
- Company: Target Group is a forward-thinking leader in Financial Services and Technology.
- Benefits: Enjoy remote work, 30 days holiday, and a range of health perks.
- Why this job: Join a vibrant team focused on innovation and customer delight.
- Qualifications: Experience in complaints handling or customer service in Financial Services is preferred.
- Other info: Flexible benefits and a commitment to diversity make this role unique.
The predicted salary is between 20000 - 30000 £ per year.
At Target Group, we\’re not just about deadlines and deliverables; we\’re about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we\’re looking for a Complaints Executive who shares our passion for progress!
We offer a fully remote contract and a starting salary of £23,809.50
37.5 Hours Per Week, between 8am and 6pm
As a Complaints Executive with Target, you’re responsible for speaking with our customers when things haven’t gone as planned. Your role is to listen to their complaints and concerns, investigate, and provide resolutions.
Every complaint is different, so flexibility in your approach is essential. You will reassure customers that their issues will be addressed effectively.
Key responsibilities include:
- Having engaging conversations with customers via phone and email.
- Ensuring fair and compliant outcomes for customers.
- Investigating the causes of complaints and providing resolutions.
- Escalating complaints when necessary.
- Implementing changes to prevent recurring complaints.
- Working within standard practices and procedures.
- Achieving performance metrics related to quality and complaint handling.
Ideal candidates will have experience in a Complaints environment, preferably within Financial Services or a regulated industry, or have worked in a customer-focused department within Financial Services.
You should also be:
- Passionate about delivering excellent customer service.
- Quick to learn and adapt in a fast-paced environment.
- Committed to quality and exceeding expectations.
- Capable of working with Service Level Agreements (SLAs).
- Calm, reassuring, and confident over the phone.
- Skilled in written communication.
- Detail-oriented, resilient, and proactive.
- Customer-focused and understanding of FOS & FCA regulations.
If you\’re eager to join a vibrant team that celebrates success and innovation, start your journey with Target Group today!
Core Benefits include:
- 30 days holiday plus bank holidays (from Day 1)
- Employer-matched Pension Contributions up to 6%
- Employee Discount Scheme across leading retailers
- Company-paid Private Medical Insurance
- Group Life Assurance
- Group Income Protection
- Annual Pay Review and Discretionary Bonus
- Health and Wellbeing support, including Employee Assistance Program
- Additional perks like Flu Vaccinations, Eye Tests, and glasses contribution
- Recognition Scheme and free Mortgage Advice
Our flexible benefits scheme, My Flex, offers options like Salary Sacrifice Pension, Technology Buying, Critical Illness Cover, Dental Insurance, Gym memberships, and more, to enhance your benefits and savings.
We are dedicated to fostering a diverse and inclusive culture through our D&I strategy, community engagement, and leadership development.
Grow your future with us!
#J-18808-Ljbffr
Complaints Executive employer: Target
Contact Detail:
Target Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Executive
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service (FOS) and the Financial Conduct Authority (FCA). Understanding these regulatory bodies will not only help you in your role but also demonstrate your commitment to compliance and customer care during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves engaging conversations with customers, being able to convey empathy and clarity will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved complaints in the past. This will highlight your resilience and proactive approach, which are key traits for a Complaints Executive.
✨Tip Number 4
Research Target Group's values and recent innovations in the Financial Services sector. Being knowledgeable about the company will allow you to align your answers with their mission and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Complaints Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Executive at Target Group. Familiarise yourself with their approach to customer service and complaint resolution.
Tailor Your CV: Highlight your relevant experience in complaints handling or customer service, especially within the Financial Services sector. Use specific examples that demonstrate your problem-solving skills and ability to handle difficult situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the importance of resolving complaints effectively. Mention any knowledge of the Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA) to strengthen your application.
Proofread Your Application: Ensure that your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves formal correspondence.
How to prepare for a job interview at Target
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaints Executive. Familiarise yourself with the key tasks such as investigating complaints, providing resolutions, and ensuring customer satisfaction. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to handle complaints effectively. Emphasise your calmness, resilience, and problem-solving skills, as these are crucial for the role. Be ready to discuss how you've turned negative situations into positive outcomes.
✨Familiarise Yourself with Relevant Regulations
Since the role is within the Financial Services sector, it's important to have a basic understanding of the Financial Ombudsman Service (FOS) and the Financial Conduct Authority (FCA). Being knowledgeable about these can set you apart and show your commitment to compliance and fair treatment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team culture, performance metrics, or how the company handles escalated complaints. Asking questions shows your genuine interest in the role and helps you assess if the company is the right fit for you.
