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For Companies At a Glance
- Tasks: Support customers through financial challenges with empathy and guidance.
- Company: Join Target Group, a leader in BPO Financial Services and Technology.
- Benefits: Earn £26,000 plus bonuses, 30 days holiday, and extensive health benefits.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Experience in Arrears or Collections and a passion for helping others.
- Other info: Enjoy a vibrant team culture with excellent career growth opportunities.
The predicted salary is between 26000 - 26000 £ per year.
Overview
Starting salary of £26,000 per annum. Plus the opportunity to earn a bonus of up to £1,000 per year.
37.5 Hours Per Week, 7.5 hour shift Monday - Friday between 8am and 8pm, 1 in 2 Saturdays.
At Target Group, we’re driven by more than deadlines—we’re driven by the opportunity to make a meaningful difference. As a leading player in BPO Financial Services and Technology, we’re constantly evolving, innovating, and finding new ways to support our customers when they need it most. We’re looking for compassionate and proactive Arrears Executives to join our team and help guide customers through periods of financial difficulty. If you’re motivated by helping others and want to be part of a business that values collaboration, growth, and real impact, we’d love to hear from you.
What You’ll Be Doing
- Speak with customers undergoing the debt recovery process—listening carefully, showing empathy, and helping ease their concerns.
- Carry out income and expenditure assessments to understand affordability and establish sustainable repayment plans.
- Use your judgement to signpost customers to external support organisations such as Citizens Advice or charitable debt services.
What We’re Looking For
- A people person who is friendly, approachable, and committed to delivering outstanding customer service.
- Someone who genuinely cares about helping customers and making a positive difference.
- A team player who thrives in a supportive, collaborative environment.
- Naturally proactive, curious, and solution‑focused.
- Experience in an Arrears or Collections role.
- Previous experience supporting vulnerable customers in a regulated environment.
Why Target Group?
You’ll be joining a vibrant team that celebrates ideas, innovation, and shared success. We also offer industry leading benefits to our colleagues:
- Starting salary of £26,000 per annum, with a quality related bonus of up to £250 per quarter.
- 30 days holiday entitlement plus bank holidays (That’s right – 30 days from Day 1).
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice).
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases.
- Company Paid Private Medical Insurance (benefit in kind).
- Group Life Assurance.
- Group Income Protection.
- Discretionary Annual Pay Review.
- Discretionary Annual Bonus Scheme.
- Loyal Service Scheme.
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program.
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses.
- Recognition Scheme.
- Free Mortgage Advice and Support.
- Wisdom Wellbeing, your go to for wellbeing resources and solutions.
- Everest Funeral Concierge.
- Free Bereavement and Probate Advice and Support.
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24.
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme.
- Discounted Gym Memberships.
- Taste Card / Coffee Club Membership.
- Charitable Payroll Giving.
- Cycle to work Scheme (Salary Sacrifice).
If you’re looking for a role where you can grow your skills, support meaningful customer outcomes, and be part of a forward‑thinking organisation – your journey starts here.
Arrears Executive employer: Target
Contact Detail:
Target Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Target Group. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Arrears Executive roles. Think about how your past experiences align with the job description and be ready to share specific examples that showcase your empathy and problem-solving skills.
✨Tip Number 3
Practice your communication skills! As an Arrears Executive, you'll need to be a reassuring voice for customers. Role-play with a friend or family member to get comfortable with discussing sensitive topics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Target Group.
We think you need these skills to ace Arrears Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Arrears Executive role. Highlight any previous experience in arrears or collections, and don’t forget to showcase your empathy and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers through financial difficulties. Share a personal story or experience that demonstrates your commitment to making a positive impact.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits!
How to prepare for a job interview at Target
✨Understand the Role
Before your interview, make sure you thoroughly understand what an Arrears Executive does. Familiarise yourself with the debt recovery process and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about helping customers through tough times, be prepared to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you demonstrated empathy and problem-solving skills, as these are key traits they’re looking for.
✨Research the Company Culture
Target Group values collaboration and innovation, so it’s a good idea to research their company culture. Be ready to discuss how you can contribute to a supportive team environment and align with their mission of making a meaningful difference in customers' lives.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
