At a Glance
- Tasks: Be the friendly voice for customers, resolving queries via phone and email.
- Company: Join a supportive team at Target Professional Services, a leader in data verification.
- Benefits: Enjoy a competitive salary, annual bonus, and perks like gym discounts and social events.
- Other info: Opportunities for career growth and a vibrant company culture await you!
- Why this job: Make a real difference by delivering excellent service and connecting with customers.
- Qualifications: Passion for customer service, great communication skills, and a positive attitude.
The predicted salary is between 25354 - 25354 £ per year.
We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone and Emails. You will be the first point of contact with our customers and first impressions count!
Typical day in the life of a Customer Support Advisor:
- Being the first point of contact for all inbound customer contact
- Answering and resolving incoming telephone calls
- Making outbound calls
- Managing company mailboxes (responding to email)
- Answering and responding to customer contact
- Processing incoming post
- Composing letters to customers
- Updating records on the company database
- Scanning and filing of paperwork
- Provide support as required throughout the company
Package for a Customer Support Advisor:
- Starting salary £25,354
- Hours (36.15) Monday-Friday between 9am-5pm
- Contract: Permanent
- Location: Selsey, West Sussex
- Target is an Employee Ownership trust - you will become a beneficiary after 12 months employment
- Annual bonus eligible after 12 months service (subject to business performance)
- Supportive & friendly team to help you develop in the role
- 50% contribution towards nursery fees at the Pink Cottage
- 25% gym discount at Thrive gym
- WPA Healthcare
- Auto enrollment pension
- Growing business with opportunity for career progression
- Two Company paid volunteer days per year
- Employee Assistance Program
- Perkbox employee discount scheme
- Company paid social events throughout the year
- Birthday, work anniversary and Christmas gift voucher
What are we looking for?
- Someone who is passionate about delivering an excellent service in every customer interaction
- A friendly, confident telephone manner with a positive attitude and approach
- A great team player who enjoys interacting and supporting others
- Excellent communication skills
- Excellent attention to detail
- Self-motivation, resilience, and driven to exceed performance targets
- Ability to work under pressure in a fast-paced environment
A bit about Target Professional Services:
Target Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for over 35 years. We became an Employee Ownership Trust (EOT) in 2022. Our company values - Respect, Passion, Integrity, and Innovation underpin everything we do. Our culture is supportive and friendly.
Our Vision - "Everyone connected to their pensions and savings. Securely, confidently, globally"
Our Mission - "By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"
Customer Support Advisor in London employer: Target Professional Services (UK) Ltd
As a Customer Support Advisor with us, you'll join a dynamic team dedicated to providing exceptional service in a supportive and collaborative environment. We prioritise employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact on our customers' experiences. Located in a vibrant area, our workplace fosters a culture of inclusivity and teamwork, making it an excellent place to thrive both personally and professionally.
Contact Details:
Target Professional Services (UK) Ltd Recruitment Team
