At a Glance
- Tasks: Lead and manage asylum support services across multiple sites, ensuring compliance and high-quality support.
- Company: Join a mission-driven organisation dedicated to making a real difference in the lives of vulnerable people.
- Benefits: Enjoy 28 days' annual leave, flexible working options, and a supportive leadership team.
- Other info: This role requires a valid driving licence and Enhanced DBS clearance.
- Why this job: Make a meaningful impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in managing teams in housing or public services is essential; strong leadership skills required.
The predicted salary is between 28000 - 38000 € per year.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
Service Manager (Asylum Services)
Location: Rotherham (with regular travel to Hull, Grimsby and Derby)
Salary: £33,961 starting salary
Hours: 39 Hours Full-time | Permanent
Closing Date: 10th September
Are you an experienced operational leader ready to manage high impact support services for people seeking asylum?
We\'re looking for a Service Manager to lead the day-to-day delivery of our Asylum Accommodation and Support Contract (AASC), supporting asylum seekers across South Yorkshire, the Humber, Derby and Nottingham.
Reporting to the Head of Operations, you\'ll be responsible for managing local service teams, ensuring safe and compliant housing related support, and leading performance, staff development and service improvement across multiple sites.
This is a fantastic opportunity to combine operational management with meaningful social impact in a dynamic, mission-driven organisation.
What you\'ll bring:
- Experience managing frontline teams in housing, asylum, homelessness or public services
- Strong people leadership and a passion for developing staff
- A commitment to delivering compliant, high quality, person centred services
- Excellent organisational skills and the ability to manage risk and performance across multiple site.
SEE JOB PROFILE BELOW
What we offer:
- 28 days\' annual leave, rising to 33 days with service (plus bank holidays)
- Pension scheme (4% employer / 4% employee)
- Mileage at 45p per mile
- Westfield Health Scheme
- Lifetime financial planning support
- Flexible working after onboarding (predominantly office based)
- A committed and supportive senior leadership team
- A chance to make a real difference in the lives of vulnerable people
Apply now and help us deliver safe, respectful, and effective services to people seeking safety in the UK.
Get in touch
If you have any questions about the role, please get in touch with catherine.heath@targethousing.org.uk
This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks
CLOSING DATE: 12th September 2025
Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!
Service Manager(Asylum Services)
Job Profile
Main Purpose
As a Service Manager, you will lead the day-to-day delivery of asylum support services delivered under the AASC contract. You will be responsible for overseeing frontline teams across multiple sites, ensuring that accommodation and support provided to asylum seekers is safe, compliant, person-centred, and aligned with contractual obligations.
You will play a key role in maintaining high standards of safeguarding, team performance, and operational efficiency, while contributing to service improvement and innovation.
Key Responsibilities
Service Delivery & Contract Management
- Oversee day-to-day operational delivery of the AASC service across designated areas
- Ensure services meet performance targets, contractual KPIs, and compliance standards
- Monitor caseloads, service data, and incident reports, taking action where needed
- Ensure safeguarding procedures and risk management policies are consistently followed
Team Leadership & Development
- Line manage team leaders and frontline staff across multiple locations
- Support recruitment, induction, training, and development of staff
- Promote a positive team culture focused on quality, dignity, and continuous improvement
- Provide regular supervision, coaching and performance management to all direct reports
Compliance & Quality Assurance
- Conduct regular audits and service reviews to maintain high standards
- Prepare reports for the Head of Operations and external stakeholders as required
- Manage complaints, incidents and escalations professionally and in line with policies
- Ensure data is accurately recorded and reported through internal systems
Stakeholder Engagement & Collaboration
- Work with external partners, housing providers, and local services to ensure coordinated support
- Represent the service in local forums, partnership meetings and contract discussions as required
- Collaborate with the Head of Operations to improve and adapt services based on need and insight
Person specifications
Essential
- Experience in managing teams in housing, homelessness, asylum, or related services
- Strong people management and leadership skills
- Sound knowledge of safeguarding, risk management and regulatory compliance
- Experience delivering services under contract or commissioning arrangements
- Excellent organisational and communication skills
- Ability to travel across service areas as needed
Desirable
- Knowledge of the AASC contract or similar asylum support provision
- Experience working with dispersed teams or across multiple sites
- Understanding of trauma-informed support approaches
Competencies
Customer Focus (Critical)
Developing & Coaching Others (Critical)
Planning & Organising (Critical)
Confidence & Judgement (Very Important)
Integrity (Very Important)
Communication & Influencing (Very Important)
Team Work (Important)
Technical (Important)
#J-18808-LjbffrService Manager - AASC (Asylum Services) in Rotherham employer: Target Point New Srl
Join a mission-driven organisation that prioritises social impact and employee development in the heart of Rotherham. As a Service Manager, you will benefit from a supportive leadership team, flexible working arrangements, and a comprehensive benefits package including generous annual leave and health schemes, all while making a meaningful difference in the lives of vulnerable asylum seekers across South Yorkshire and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - AASC (Asylum Services) in Rotherham
✨Tip Number 1
Familiarise yourself with the AASC contract and its requirements. Understanding the specifics of this contract will not only help you in interviews but also demonstrate your commitment to the role and the organisation's mission.
✨Tip Number 2
Network with professionals in the housing and asylum support sectors. Attend relevant events or join online forums to connect with others who have experience in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've developed staff and improved service delivery, as these are key aspects of the Service Manager role.
✨Tip Number 4
Research the local areas you'll be working in, such as Rotherham, Hull, Grimsby, and Derby. Understanding the unique challenges and resources in these communities will help you tailor your approach to managing services effectively.
We think you need these skills to ace Service Manager - AASC (Asylum Services) in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in managing teams within housing, asylum, or public services. Use specific examples that demonstrate your leadership skills and commitment to delivering high-quality, person-centred services.
Craft a Compelling Cover Letter:In your cover letter, express your passion for supporting vulnerable people and your understanding of the AASC contract. Mention how your previous experiences align with the key responsibilities of the Service Manager role.
Highlight Relevant Skills:Emphasise your organisational skills, ability to manage risk, and experience in compliance and quality assurance. Provide concrete examples of how you've successfully led teams and improved service delivery in past roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Target Point New Srl
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong people management abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to staff development and fostering a positive team culture.
✨Understand the AASC Contract
Familiarise yourself with the Asylum Accommodation and Support Contract (AASC) and its requirements. Being knowledgeable about the contract will show your commitment and readiness to manage services effectively.
✨Highlight Your Compliance Knowledge
Since compliance is crucial in this role, be ready to discuss your experience with safeguarding, risk management, and regulatory standards. Provide specific examples of how you've ensured compliance in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to manage incidents or complaints, and explain how you approached them while maintaining service quality.
