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- Tasks: Join our Support Desk Team to help customers with IT issues and provide top-notch service.
- Company: We're a leading IT solutions provider for opticians across the UK and Ireland.
- Benefits: Enjoy 24-29 days holiday, pension scheme, and opportunities for growth.
- Why this job: Be part of a dynamic team, solve real problems, and make a difference in the optical industry.
- Qualifications: Must have 2 years of desktop support experience and strong knowledge of Windows and Office.
- Other info: Occasional travel may be required; a company pool car is provided.
The predicted salary is between 20000 - 26000 £ per year.
Overview
Job Title: IT Support Technician – 1st / 2nd Line
Location: York, North Yorkshire
Salary: £23k to £26k, dependent on experience
Job Type: Permanent, Full-time
About Us
This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland.
Responsibilities
- Providing telephone support for customers with hardware or software issues.
- Analysing and resolving customer problems quickly and efficiently.
- Providing remote support by dialling into customer systems when necessary.
- Logging all calls on the company\’s support software and updating as needed.
- Documenting and reporting \’bugs\’ and \’change requests\’ to the Development team.
- Making courtesy calls to customers who have not contacted the Support Desk for over 6 months.
Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this.
About You
The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required.
What We Offer
- Opportunities to learn and progress within the company.
- Holidays starting at 24 days, increasing to 29 for long-term service.
- Death in service and critical illness cover.
- Auto-enrolment into a pension scheme.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.
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IT Support Technician - 1st / 2nd Line employer: Target Laboral
Contact Detail:
Target Laboral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - 1st / 2nd Line
✨Tip Number 1
Familiarise yourself with common IT support tools and software that are used in the industry. Being able to demonstrate your knowledge of ticketing systems or remote support tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare to discuss specific examples of problems you've solved in previous roles, as this will showcase your practical experience and problem-solving abilities.
✨Tip Number 3
Since communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to role-play a support call during the interview, so being clear and concise will help you make a great impression.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their specific IT solutions for opticians will allow you to tailor your responses in the interview and show that you're genuinely interested in the role and the company.
We think you need these skills to ace IT Support Technician - 1st / 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles involving desktop support or customer service. Emphasise your technical skills with PC hardware, Microsoft Windows, and Office suite.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT and customer service. Mention specific examples of how you've resolved technical issues in the past and your ability to work both independently and as part of a team.
Highlight Communication Skills: Since the role requires excellent communication, include examples in your application that demonstrate your ability to explain technical concepts clearly to non-technical users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Target Laboral
✨Show Your Technical Skills
Be prepared to discuss your experience with PC hardware, peripherals, and networking. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Communicate Clearly
Since you'll be providing support over the phone, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to guide customers through solutions without being face-to-face.
✨Highlight Your Experience
With a minimum of two years in an end-user desktop support role required, make sure to highlight relevant experiences in your CV and during the interview. Share specific examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Team Spirit
This role involves working as part of a Support Desk Team, so it's important to show that you can collaborate effectively. Be ready to discuss how you've worked with others in previous roles and how you handle teamwork challenges.
