At a Glance
- Tasks: Lead and support a team to deliver high-quality housing services and empower tenants.
- Company: Target Housing, a charity transforming lives through stable accommodation and support.
- Benefits: Competitive salary, 28 days annual leave, training opportunities, and health benefits.
- Other info: Inclusive culture with a commitment to diversity and career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 2+ years in a Team Leader role with knowledge of housing legislation.
The predicted salary is between 31010 - 31010 £ per year.
- Team Leader - Hull AST
- About
Us: Target Housing is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people within our society.
Over the past 30 years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
Main
Purpose: We are looking to recruit an experienced Team Leader to work alongside our Service Manager.
The post will be based in Hull and will lead the AST Team.
You will lead, support and develop a team of Tenancy Support Workers in delivering high quality housing management services to tenants, ensuring compliance with regulatory standards including SART, SHIP and organisational policies while maintaining excellent levels of customer service.
Key Responsibilities
- Team Leadership and Performance Management
- Lead, motivate and support a team to deliver housing services effectively and efficiently.
- Monitor team performance against KPI's and service standards, providing coaching and feedback.
- Conduct regular one-to-one's appraisals, and team meetings.
- Oversee the development and regular review of client support plans and risk assessments.
- Housing Management
- Oversee tenancy management, including lettings, rent arrears, anti-social behaviour (ASB), and property inspections.
- Support staff in complex case management and decision-making.
- Ensure safeguarding policies are followed, referring to appropriate services when necessary.
- Customer Service and Tenant Engagement
- Promote a tenant-first culture, ensuring that tenants are treated with respect and involved in decisions that affect them.
- Respond to and resolve escalated complains and enquiries.
- Compliance and Regulation
- Ensure services comply with SART/SHIP requirements
- Ensure services comply with the Regulator of Social Housing's standards, including the Tenancy Standard and Neighbourhood and Community Standard.
- Support audits, inspections, and regulatory reporting.
- Maintain accurate records and contribute to service improvement plans.
- Partnership Working
- Work collaboratively with external agencies, local authorities, and internal departments.
- Represent the organisation in multi-agency meetings, case conferences, and community forums.
Essential
- Minimum of 2 years' experience in a Team Leader position supporting tenants within a housing related service.
- Knowledge of housing legislation, tenancy management, supported housing and regulatory requirements.
- Excellent communication and interpersonal abilities.
- Commitment to equality, diversity and tenant empowerment.
Desirable
- Knowledge and understanding of multicultural issues in housing legislation and the impact of this on tenants within the Hull area
- Awareness of the support and provisions available for supporting marginalised groups within the city.
- Experience of using housing management systems.
- Understanding of trauma-informed approaches or safeguarding.
What We Offer
- Training and development opportunities
- Supportive team environment with regular supervision
- Mileage reimbursement
- Access to Westfield Health & Lifestyle benefits
- Blue Light Card eligibility
- Company pension scheme (4% contribution)
- 28 Days Annual Leave (plus Bank Holidays) per annum for full-time employees (rising to 33 days with service)
This Role is Subject to
- Enhanced DBS check
- Full UK driving licence and access to a vehicle
- Two satisfactory employment references (one must be from your current/most recent employer)
- Evidence of Right to Work in the UK (we are not able to provide sponsorship for this role)
- Equality, Diversity and Inclusion
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture.
We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made.
We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace.
We also welcome applications from those with lived experience.
We embrace flexibility and are proud to be a Disability Confident employer.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.
Team Leader - Hull AST employer: Target Housing
Target Housing is an exceptional employer dedicated to transforming lives through compassionate support and high-quality housing. With a strong focus on employee growth, we offer excellent career development opportunities, ongoing training, and a supportive work culture that values feedback and collaboration. Located in Rotherham, our team enjoys a fulfilling work environment with generous benefits, including mileage compensation, a contributory pension scheme, and 28 days of annual leave, ensuring that our staff can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Hull AST
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Target Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Target Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Target Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Target Housing. Apply directly through us to stand out!
We think you need these skills to ace Team Leader - Hull AST
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Target Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Team Leader - Hull AST, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Target Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Target Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
