At a Glance
- Tasks: Lead and manage a team providing vital mental health support to vulnerable adults.
- Company: Join Target Housing, a supportive employer dedicated to inclusivity and growth.
- Benefits: Enjoy career development, ongoing training, and generous annual leave.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing services for vulnerable adults and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
- SERVICE MANAGER – MENTAL HEALTH FLOATING SUPPORT – DONCASTER
- Main
Purpose: To lead and manage the Mental Health Floating Support service and the supported living service at Morley Road, ensuring high-quality, person-centred support and effective housing management in accordance with Target Housing policies, procedures, contractual requirements and relevant legislation.
Job Purpose / Key Responsibilities
- Lead, manage, and motivate the service team, ensuring staff are supported, developed, and equipped to deliver high-quality services.
- Oversee day-to-day service delivery, ensuring performance against KPIs, contractual requirements, quality standards, and organisational objectives.
- Take overall responsibility for service planning, performance monitoring, and continuous improvement.
- Ensure effective supervision, appraisal, training, and development of staff, addressing performance or conduct issues appropriately.
- Monitor staffing levels, rotas, sickness, annual leave, and service cover to ensure the service operates effectively.
- Lead on audits, quality assurance, compliance, and action planning, ensuring recommendations are followed through within agreed timescales.
- Oversee referrals, assessments, allocations, tenancy sustainment, risk management, safeguarding, and support planning.
- Ensure service users receive appropriate support and are effectively signposted to health, social care, housing, and other relevant services.
- Develop and maintain effective relationships with commissioners, local authorities, mental health services, partner agencies, and other stakeholders.
- Represent Target Housing at partnership, multi-agency, referral, and other relevant meetings.
- Monitor service user outcomes, engagement, support uptake, and tenancy sustainment, ensuring accurate records and appropriate reporting.
- Lead on responding to complaints, incidents, safeguarding concerns, and other service issues, ensuring appropriate investigation, recording, and learning.
- Ensure effective Health & Safety management across the service, including compliance with relevant policies, legislation, and organisational procedures.
- Ensure staff understand and comply with relevant housing, care, mental health, safeguarding, equality, and health and safety legislation and good practice.
- Support community outreach and early intervention initiatives, particularly in relation to mental health services and access to appropriate housing.
- Promote a strengths-based, recovery-focused, and person-centred approach to supporting vulnerable adults.
- Manage and resolve tenant, neighbour, and stakeholder concerns in line with organisational policies and procedures.
- Ensure the service operates within agreed budgets and resources, identifying and addressing areas of financial or operational risk.
- Prepare reports, performance information, and other documentation for internal management, commissioners, and external stakeholders as required.
- Act as an ambassador for Target Housing, promoting the organisation's values and maintaining positive relationships with service users, colleagues, partners, and the wider community.
- Identify opportunities for service development and improvement and lead or contribute to relevant projects and initiatives.
- Perform other duties as required to support the aims and objectives of Target Housing.
Person Specification
- Experience of managing or supervising services supporting vulnerable adults, ideally including people with mental health needs.
- Experience of leading, motivating, and developing staff teams.
- Knowledge and understanding of mental health, capacity, care, safeguarding, and housing legislation and best practice.
- Experience of working with external agencies, commissioners, local authorities, health services, and other stakeholders.
- Strong understanding of risk management, safeguarding, quality assurance, and service improvement.
- Strong people and project management skills, with the ability to manage competing priorities and meet deadlines and KPIs.
- Excellent communication, interpersonal, and report-writing skills.
- Ability to use initiative, exercise sound judgement, and make effective decisions.
- Strong organisational skills with excellent attention to detail and accuracy.
- Commitment to delivering person-centred services and positive outcomes for vulnerable people.
Competencies
- Customer Focus (Critical)
- Developing & Coaching Others (Critical)
- Planning & Organising (Critical)
- Confidence & Judgement (Very Important)
- Integrity (Critical)
- Communication & Influencing (Very Important)
- Team Work (Very Important)
- Technical (Important)
Essential Requirements: A full UK driving licence and access to your own vehicle are essential for this role.
Why Join Target Housing? We value our people and are committed to supporting your growth and wellbeing. Benefits include:
- Excellent opportunities for career development
- Ongoing training and professional development
- Mileage compensation
- Access to Westfield Health & Lifetime Financial membership
- Eligibility for a Blue Light Card
- Employer contributory pension scheme (4%)
- A supportive, feedback-driven culture with regular supervision
- 28 days annual leave (rising to 33 with service) plus 8 bank holidays
- Equality, Diversity and
Inclusion: As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture.
We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made.
We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace.
We also welcome applications from those with lived experience.
We embrace flexibility and are proud to be a Disability Confident employer.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.
Please reach out to
Amanda. Fields@targethousing. org. uk for more information.
Service Manager - MHFS in Doncaster employer: Target Housing
Target Housing is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the vulnerable communities they serve. With a commitment to professional development and a focus on empowering individuals, employees can expect meaningful growth opportunities while contributing to transformative housing solutions in Hull. The charity's dedication to a psychologically informed approach ensures that every team member plays a vital role in making a positive impact on society.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - MHFS in Doncaster
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Target Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Target Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Target Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Target Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager - MHFS in Doncaster
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Target Housing:Before hitting send, make sure to tailor your application specifically to Target Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Target Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
