Housing Support Worker - Hull AST

Housing Support Worker for our Assured Shorthold Tenancy Project in Hull. Target Housing is a charity and registered social landlord with over 30 years’ experience transforming lives through stable accommodation and support. We work in a psychologically and trauma-informed way, empowering people to build independence. Our mission is to provide high-quality housing and support that helps vulnerable individuals live independently, reach their potential, and positively contribute to their communities.

A Typical Week

As an AST Housing Support Worker, you’ll help people take real steps toward independence. You’ll manage a caseload across Hull, offering personalised, trauma-informed support that helps tenants thrive and move confidently into independent living. No two days are the same. You’ll work closely with partner agencies and other key services across Hull, building strong, wrap‑around support networks for each tenant. You’ll also have the backing of a supportive team and access to multiple Target Housing office bases. Office hours are generally Monday–Friday, 9am–5pm with a 20‑minute unpaid lunch break.

Main Purpose

To deliver high-quality, person‑centred housing and support services that help residents sustain their tenancies, overcome challenges, and build the skills they need to live independently (i.e. managing money and utilities).

Specific Tasks

• Assist residents when moving in, or out of Target accommodation.
• Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.
• Act as residents’ keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.
• Assist residents to maximise their income and to manage their personal budgets.
• Support residents to understand their rights and responsibilities under their occupancy agreements.
• Provide support and motivation to residents encouraging them to achieve personal goals.
• Carry out regular resident risk assessments and ensure it is properly recorded and copied to relevant officers in the organisation.
• Review support plans periodically and adapt them according to changing needs.
• Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.
• Monitor residents’ handling of Target Housing property and consumption of gas & electricity.
• Monitor residents’ compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non‑compliance issues.
• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.
• Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.
• Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.
• Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.
• Assist in the delivery and development of resident activities.
• Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
• Build links with external organisations, to maintain constructive working relations and to ensure residents’ needs are met.
• Participate in office duty arrangements.
• Provide cover for absent Housing Support Assistants & Supported Housing Assistant.
• Accompany a colleague to an appointment or visit where dual attendance is required.

General Tasks

• Attend and participate in training sessions or activities as required.
• Participate in team meetings and supervision as required.
• Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.
• Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person Specifications

• MUST have a Full UK Driving Licence and access to their own car.
• MUST be able to evidence Right to Work within the UK (we do not offer sponsorship).
• Understanding of services provided to vulnerable groups.
• Understanding of delivering supported housing services.
• Understanding of delivering services to residents in housing and supported accommodation.
• Basic knowledge of Welfare Benefits System.
• An understanding of risk assessments and support planning.
• Understanding of the Judiciary System in the UK.

There are many great reasons to join Target:

• 28 Days Annual Leave (plus Bank Holidays). This rises up to 33 days with service.
• Training & Development.
• Mileage Compensation.
• Access Membership to Westfield Health & Lifetime Financial.
• Ability to apply for the Blue Light Card.
• Employer Contributory Company pension scheme (4%).
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!

This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks.