Bank Recovery Support Worker - MHFS

Recovery Support Worker

Main Purpose

To provide high quality housing related support to people living with a mental illness to assist them to sustain their tenancies, source new homes where applicable and achieve their potential to move on to independence.

To work as part of a wider multidisciplinary team including the CMHTs, Local Authority, GP and others to maximise the support available to people and the goals they wish to achieve.

Specific Tasks

• To be flexible and responsive to the needs of service users and their families as directed by their person-centered plans/recovery plans.
• To support service users to develop and regain life skills and confidence, to make choices and to retain control over their lives.
• To promote the service user’s self-esteem and enable them to express their preferences and make choices and decisions.
• To enhance the confidence and coping abilities of service users through encouragement and positive feedback.
• Assist people to source, sustain or move into suitable accommodation.
• To work with people to develop person-centered support plans to ensure tasks and objectives identified are achieved within agreed time scales.
• To build upon people’s skills and confidence to empower them to maximise their independence.
• To work in partnership with other agencies to maximise service delivery and outcomes.
• Support people to maintain a safe, clean and comfortable living environment within their home.
• Offer advice and support to enable people to develop their skills for independent living including budgeting, paying bills, attending appointments and exploring adaptations or equipment.
• Assist people to maximise their income and to manage their personal budgets.
• Support people to understand their rights and responsibilities under their tenancy agreements.
• Support and motivate people, encouraging them to achieve personal goals.
• Carry out regular risk assessments and ensure it is properly recorded and kept up to date ensuring risk of harm is reduced as far as possible.
• Enable and support people to deal with conflict and disputes with others including neighbors.
• Assist in the delivery and development of activities.
• Keep all records accurate and up to date to ensure the service can be audited and comply with its contractual obligations.
• To promote a healthy, active lifestyle and to give person-centred advice and support in respect of diet, exercise, stress reduction, smoking cessation, weight loss and the management of long term health conditions.
• To inform the Manager, Care Manager and relevant agencies of any concerns or significant changes in the needs and circumstances of service users. To report any concerns regarding children vulnerable adults or children with immediate effect to the Manager.
• To support service users in complying with prescribed medication and self-medication programmes. To liaise with the service user’s Consultant, GP in respect of compliance with prescribed medication. To report all side effects related to medication.
• Build links with external organisations, to maintain effective working relations and to ensure peoples needs are met.
• Participate in office duty arrangements.
• Provide cover for absent colleagues as directed.

General Tasks

• Attend and participate in training sessions or activities as required.
• Participate in team meetings and supervision as required.
• Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements.
• Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person Specification

• In-depth and up to date knowledge of Welfare Benefits System.
• Experience in risk assessment and support planning.
• An understanding of relevant legislation relating to vulnerable adults including those with a mental illness or experiencing mental distress.
• Experience of working in partnership with Local Authorities and Health/Social Care professionals.
• NVQ Level 2 in Health and Social Care is preferred.

Competencies

• Customer Focus (Critical)
• Integrity (Critical)
• Team Working (Critical)
• Confidence & Judgment (Very Important)
• Communication and Influence (Very Important)
• Planning & Organising (Important)
• Technical (Important)

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity & Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

A Typical Week

You will be allocated a caseload of clients who you will support for the agreed contractual hours.

We have offices in each area where you can collaborate with other colleagues and managers. You can discuss your client needs and issues as support for yourself and others.

There are many great reasons to join our team!

Benefits

• Great opportunities for career development
• Allocated training
• Mileage Compensation
• Access Membership to Westfield Health & Lifetime Financial
• Ability to apply for the Blue Light card
• Employer Contributory Company pension scheme (4%)
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

If you have any questions about the role, please get in touch with abby.hadfield@targethousing.org.uk.

Please note We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!

This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks.

Closing Date: 11th November 2025