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For Companies At a Glance
- Tasks: Communicate with borrowers, process payments, and manage customer service inquiries.
- Company: Target Group, a leader in Financial Services and Technology.
- Benefits: Competitive salary, 30 days holiday, and employee wellbeing resources.
- Other info: Fully remote role with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in financial services.
- Qualifications: Experience in customer service or mortgage servicing is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Remediations Executive – 5 Month Fixed Term Contract
Fully Remote • Starting 07 October 2025 • Fixed Term Contract until March 2026 • Salary £25,000 per annum
At Target Group, we\’re not just about deadlines and deliverables; we\’re about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we\’re looking for a small team of Remediations Executives to join an internal project.
What You\’ll Be Doing
- Communicate directly with borrowers to explain findings and/or discuss remediation options
- Process remediation payments and adjustments in loan servicing systems
- General customer service and first point of contact for complaint management
- Undertake administrative tasks; processing activities such as debtor tracing, returned mail and workflow management
- Provide support and assistance in other areas of loan/remediation servicing as needed
Requirements / What We\’re Looking For
- Strong experience in Customer Service, Mortgage Servicing, Compliance, or a related financial field
- Reasonable understanding of mortgage industry regulations
- Proficient in, and familiar with loan servicing / claim management databases and remediation processing tools
- Excellent analytical, problem-solving, and decision-making skills
- Outstanding communication and interpersonal skills to effectively handle vulnerable customers
- Detail-oriented with a high degree of accuracy
Benefits
- A competitive salary of £25,000 per annum
- 30 days holiday plus bank holidays
- At least two days per year to give back to our community through volunteering
- Defined Pension Contribution Scheme (Employer matched up to 6%) with Salary Sacrifice option
- Employee Discount Scheme; access to discounts across retailers
- Company Paid Private Medical Insurance
- Group Life Assurance (4x Annual Salary)
- Group Income Protection
- Annual Pay Review; Discretionary Annual Bonus Scheme
- Health and wellbeing support, including Employee Assistance Program
- Private health services like flu vaccinations, eye tests, and glasses contribution
- Recognition Scheme; free mortgage advice and support
- Bereavement services and 24/7 GP access
- Discounted health club memberships; Salary Sacrifice Technology Buying Scheme
- Access to Wisdom total wellbeing solution
We are committed to fostering a diverse and inclusive culture and encourage applications from all backgrounds.
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Remediations Executive - 5 Month Fixed Term Contract employer: Target Group
Contact Detail:
Target Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remediations Executive - 5 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services and technology sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and mortgage servicing. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to speak with potential employers, highlight your analytical and problem-solving abilities. Use specific examples from your past experiences to demonstrate how you've handled similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make an impact in the industry.
We think you need these skills to ace Remediations Executive - 5 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Remediations Executive role. Highlight your customer service experience and any relevant skills in mortgage servicing or compliance. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Skills: In your application, don’t forget to showcase your analytical and problem-solving skills. Give examples of how you've handled challenging situations in the past, especially with vulnerable customers. We value those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Target Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the mortgage industry and relevant regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the landscape you'll be working in.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. This is crucial for a Remediations Executive, so having specific stories ready will help you stand out.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in this role, like dealing with vulnerable customers or processing complex remediation payments. Practising how you'd approach these situations can demonstrate your analytical and decision-making skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, project goals, or the tools you'll be using. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.