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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with their queries and providing excellent service.
- Company: Join a supportive team at a leading customer service provider.
- Benefits: 30 days holiday, private medical insurance, and discounts at top retailers.
- Other info: Enjoy a fun, dynamic work environment with clear career progression.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and problem-solving skills.
The predicted salary is between 19800 - 23800 ÂŁ per year.
Overview
ÂŁ23,809.50 per annum
Hybrid Working - 1-2 days per week in the Cardiff Office
37.5 Hours Per Week | You will work a 7.5 hour shift between the hours of 8am - 8pm Monday-Friday, and 1 in 3 Saturdays (9am - 2pm)
Be the voice of Target. Make a genuine difference to every customer you speak to.
Do you love helping people, solving problems and delivering brilliant service? As a Customer Service Executive, you'll be the first person our customers speak to â and the one who sets the tone for their entire experience with us.
You'll handle a wide variety of queries across multiple client accounts, from settlement quotations and payments to updating personal details, managing correspondence and processing mortgage applications. If you're passionate about getting it right first time and delighting customers, this is the perfect role for you.
What You'll Be Doing
Every day, you'll play a vital role in making our customers feel supported and understood. You will:
- Have friendly, confidenceâbuilding conversations over the phone and via email
- Treat every customer fairly, ensuring they receive a compliant and positive outcome
- Understand customer queries and resolve them in line with client policies and procedures
- Follow our standard practices and processes to deliver consistent, highâquality service
- Spot opportunities to improve how we do things and share your ideas
- Work towards clear performance measures â including quality, complaints and behaviours
What It's Like To Be Part Of The Team
You'll join a hardworking, supportive team led by a Customer Manager and Expert who are invested in your success. Expect:
- Regular 121s, huddles and coaching sessions
- Constructive feedback that helps you grow
- A fun, dynamic environment where wellbeing matters
- Recognition for great work via our My Recognition portal
- Real opportunities to develop your skills and progress your career
Requirements
What you'll bring
- You're someone who is passionate about delivering fantastic customer service
- Calm, reassuring and confident on the phone
- Resilient, adaptable and able to learn quickly
- Proactive, inquisitive and naturally good at problemâsolving
- Proud of doing a great job and exceeding expectations
You might have:
- Customer service experience
- Contact centre experience or simply the drive and capability to deliver exceptional service
Benefits
Why join us?
- A varied, meaningful role with real customer impact
- Supportive leaders who help you succeed
- A fun, energetic and inclusive team culture
- Clear development pathways and career progression
- Regular recognition and genuine appreciation
We Also Offer Industry Leading Benefits To Our Colleagues...
- 30 days holiday entitlement plus bank holidays (That's right - 30 days from Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme
- Help@Hand - Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
If you're ready to be the friendly voice that makes a customer's day a little easier â we'd love to hear from you.
Customer Service Executive in Cardiff employer: Target Group
Contact Detail:
Target Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Executive in Cardiff
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Target. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
â¨Tip Number 3
Show off your personality! When you're speaking with potential employers, let your passion for customer service shine through. Share personal stories that highlight your experience and how youâve made a difference for customers in the past.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a great way to keep yourself top of mind and shows that youâre proactive and enthusiastic about the role.
We think you need these skills to ace Customer Service Executive in Cardiff
Some tips for your application đŤĄ
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering fantastic service and making a difference in customers' lives.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with what weâre looking for in a Customer Service Executive.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why youâd be a great fit for our team.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at Target Group
â¨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and be ready to discuss how you can embody that in your role as a Customer Service Executive.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you turned a challenging situation into a positive outcome for the customer.
â¨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by asking clarifying questions and summarising their points. This shows that you value communication, which is key in customer service.
â¨Be Ready to Discuss Performance Metrics
Familiarise yourself with common performance measures in customer service roles, such as quality of service and complaint resolution. Be prepared to discuss how you would meet these expectations and contribute to the team's success.