At a Glance
- Tasks: Coach and develop colleagues to enhance performance and customer outcomes.
- Company: Join a dynamic team focused on people development and continuous improvement.
- Benefits: Competitive salary, 30 days holiday, private medical insurance, and more.
- Other info: Enjoy a supportive culture with excellent career growth opportunities.
- Why this job: Make a real impact by helping others grow and succeed in their roles.
- Qualifications: 12+ months in an Arrears environment with coaching experience.
The predicted salary is between 30000 - 30000 £ per year.
Are you passionate about developing people and driving performance? We're looking for a Coach to help shape capability across our operation and support colleagues to be their very best. In this role, you'll work closely with both new starters and experienced team members, guiding them through their development journey and helping create a culture of "right first time" and outstanding customer outcomes. You'll be a go-to expert and trusted coach, using your knowledge, energy, and insight to build confidence, improve performance, and support continuous improvement across the business.
What You'll Be Doing
- Deliver engaging 1:1 and group coaching that drives real results
- Support induction and onboarding for new starters
- Provide ongoing development to help colleagues grow and succeed
- Spot trends, identify gaps, and tailor coaching to individual and team needs
- Lead and support training sessions, refreshers, and upskilling activities
- Work with Team Leaders and L&D to design targeted interventions
- Handle escalations confidently, turning challenges into learning opportunities
- Identify root causes and provide clear, actionable feedback
- Promote a culture of continuous improvement and customer excellence
The Team
You'll work alongside centralised subject matter experts to support teams across:
- Arrears Litigation
- Vulnerable Customers
- Complaints
- Customer Service
Requirements
- Is a confident communicator with strong coaching and influencing skills
- Enjoys developing others and building capability
- Is comfortable delivering both 1:1 coaching and group sessions
- Thrives in a fast-paced, evolving environment
- Handles challenging conversations with confidence and care
- Brings a strong customer-first and regulatory mindset
- Is proactive, adaptable, and full of positive energy
Experience
- 12+ months' experience in an Arrears environment
- Proven experience in coaching, mentoring, or training colleagues
Benefits
We are passionate about our colleagues and offer industry leading benefits:
- Competitive salary of £30,000 per annum
- 30 days holiday entitlement plus bank holidays (From Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers
- Company Paid Private Medical Insurance
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use
- Enhanced parental leave
You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
Why Join Us?
You'll have the opportunity to make a genuine difference—building skills, boosting confidence, and improving outcomes for both colleagues and customers. If you're passionate about people and performance, this is your chance to shine.
Arrears Coach in Cardiff employer: Target Group
Join a dynamic team where your passion for developing people and driving performance can truly make an impact. With a competitive salary, generous holiday entitlement, and a wealth of industry-leading benefits, including private medical insurance and a robust pension scheme, we prioritise your well-being and professional growth. Our supportive work culture fosters continuous improvement and empowers you to help colleagues excel, making this an excellent opportunity for those looking to thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Arrears Coach in Cardiff
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Target Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Target Group.
We think you need these skills to ace Arrears Coach in Cardiff
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Target Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Target Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Target Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Target Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Target Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Target Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Target Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Target Group and how you would contribute to adapting HR strategies.
