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For Companies At a Glance
- Tasks: Provide IT support and manage service desk tickets for 500+ colleagues.
- Company: Join a supportive team at Target, focused on wellbeing and success.
- Benefits: Competitive salary, hybrid working, health benefits, and employee discounts.
- Why this job: Be part of exciting changes and make a real impact in a dynamic environment.
- Qualifications: Entry-level IT knowledge and excellent communication skills required.
- Other info: Great opportunities for growth and recognition in a lively workplace.
The predicted salary is between 20000 - 30000 £ per year.
Location: Cardiff / Hybrid. At least 2 shifts will be based from our Cardiff City Centre office (onsite parking is available). Contract: Permanent. Shifts: 4 Shifts On, 4 Shifts Off. These rotate between Days and Nights (7am - 7pm / 7pm - 7am).
Help us make great change happen at Target.
What You’ll Be Doing!
We’re looking for an organised, friendly and proactive Service Desk Technician to join our 1st Line IT Service Desk & Operations team providing IT support to our 500+ colleagues. If you have a keen eye for detail and love problem solving, this could be a brilliant next step in your career. You’ll provide excellent customer service in all interactions, ensuring that our helpdesk system is managed effectively and efficiently.
What It’s Like To Be Part Of The Team
You’ll be joining a supportive, knowledgeable team right at the inception of an exciting period of change. We come from a mix of backgrounds, so there’s always someone to learn from — and always someone willing to help. No two days look the same; the pace is lively, and you’ll build strong relationships right across the business, including with senior leaders. The work you do will play a vital role in ensuring changes land smoothly for both our clients and our colleagues. We value wellbeing, teamwork and having fun at work. You’ll get regular feedback in 1:1s and your hard work will be recognised through our My Recognition platform.
What you’ll be doing:
- Process service desk tickets and manage queues to 1st Line level within SLA's
- React to incidents, use problem solving techniques and the support of others to provide fast resolution
- Analyse impact of requests, changes to the client's systems or Target's environment and makes informed decisions
- Answer calls made to the Service Desk and raise corresponding tickets
- Escalate service-impacting incidents to 2nd Line
- Complete client software deployments into Test environments
- Complete Operational tasks. E.g. media management, Monthly Service Reports, Scheduled process checks
- Use effective communication to proactively manage customer expectations
Requirements
What We’re Looking For
You’ll fit in well if you’re someone who is:
- Able to manage their time well
- Able to work well as part of a team
- An excellent verbal and written communicator
- Organised and able to multi-task
- Flexible and adaptable to change
- Able to work under pressure, with a can-do attitude
Experience & Qualifications
You will bring:
- Excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers
- Entry level knowledge of working with Information Technology and supporting end user
- 1st line Microsoft Desktop software knowledge (i.e. Windows 10/11, Office 365)
- 1st line Microsoft Server knowledge (i.e. Server 2019/2022)
- 1st line Microsoft Server Application knowledge (i.e. Intune)
- Working experience of ITIL processes and procedures
- Experience working within a professional and busy IT Service Desk
Benefits
Core Benefits:
- Salary of £24,444 plus shift allowance
- 30 days holiday entitlement plus bank holidays
- Hybrid Working policy - approx 2 days per week in our Cardiff City Centre office
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme
- Help@Hand - Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
Why join Target?
At Target, you’ll be part of a genuinely supportive environment where people care about each other’s wellbeing and success. You’ll have opportunities to grow, learn, take on new challenges and shape how we deliver change. And you’ll be part of a team that celebrates achievements — big and small. Ready to grow your career in a friendly, collaborative team? We’d love to hear from you. Apply today!
1st Line IT Service Desk & Operations Technician (Shift) in Cardiff employer: Target Group
Contact Detail:
Target Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Service Desk & Operations Technician (Shift) in Cardiff
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a mate or in front of the mirror. Focus on how your skills match the job description, especially around customer service and problem-solving. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics or how they handle challenges. It shows you're engaged and keen to understand how you can contribute to their success.
✨Tip Number 4
After the interview, send a quick thank-you email. Mention something specific from your chat to remind them of your conversation. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line IT Service Desk & Operations Technician (Shift) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with IT support and customer service, as these are key for the 1st Line IT Service Desk position. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with solutions, so don’t hold back on showcasing your problem-solving prowess!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate good communication skills, and this is your chance to demonstrate them right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Target Group
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft Desktop software, especially Windows 10/11 and Office 365. Familiarise yourself with 1st line support processes and ITIL principles, as these will likely come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues or provided excellent customer service. Think about times when you had to think on your feet and how you managed to keep customers happy while solving their problems.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to talk about your experiences in collaborative environments. Highlight how you’ve contributed to team success and how you handle working under pressure while maintaining a positive attitude.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the shift patterns, and how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.