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For Companies At a Glance
- Tasks: Support customers through financial challenges with empathy and guidance.
- Company: Join a leading BPO Financial Services company that values innovation and collaboration.
- Benefits: Earn £26,000 plus bonuses, enjoy 30 days holiday, and access great health benefits.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in arrears or collections and a passion for helping others.
- Other info: Fully remote role with excellent career growth opportunities and a vibrant team culture.
The predicted salary is between 26000 - 26000 £ per year.
Overview
Starting salary of £26,000 per annum. Plus the opportunity to earn a bonus of up to £1,000 per year.
37.5 Hours Per Week, 7.5 hour shift Monday - Friday between 8am and 8pm, 1 in 2 Saturdays.
At Target Group, we’re driven by more than deadlines—we’re driven by the opportunity to make a meaningful difference. As a leading player in BPO Financial Services and Technology, we’re constantly evolving, innovating, and finding new ways to support our customers when they need it most. We’re looking for compassionate and proactive Arrears Executives to join our team and help guide customers through periods of financial difficulty. If you’re motivated by helping others and want to be part of a business that values collaboration, growth, and real impact, we’d love to hear from you.
What You’ll Be Doing
- Speak with customers undergoing the debt recovery process—listening carefully, showing empathy, and helping ease their concerns.
- Carry out income and expenditure assessments to understand affordability and establish sustainable repayment plans.
- Use your judgement to signpost customers to external support organisations such as Citizens Advice or charitable debt services.
What We’re Looking For
- A people person who is friendly, approachable, and committed to delivering outstanding customer service.
- Someone who genuinely cares about helping customers and making a positive difference.
- A team player who thrives in a supportive, collaborative environment.
- Naturally proactive, curious, and solution‑focused.
- Experience in an Arrears or Collections role.
- Previous experience supporting vulnerable customers in a regulated environment.
Why Target Group?
You’ll be joining a vibrant team that celebrates ideas, innovation, and shared success. We also offer industry leading benefits to our colleagues:
- Starting salary of £26,000 per annum, with a quality related bonus of up to £250 per quarter.
- 30 days holiday entitlement plus bank holidays (That’s right – 30 days from Day 1).
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice).
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases.
- Company Paid Private Medical Insurance (benefit in kind).
- Group Life Assurance.
- Group Income Protection.
- Discretionary Annual Pay Review.
- Discretionary Annual Bonus Scheme.
- Loyal Service Scheme.
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program.
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses.
- Recognition Scheme.
- Free Mortgage Advice and Support.
- Wisdom Wellbeing, your go to for wellbeing resources and solutions.
- Everest Funeral Concierge.
- Free Bereavement and Probate Advice and Support.
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24.
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme.
- Discounted Gym Memberships.
- Taste Card / Coffee Club Membership.
- Charitable Payroll Giving.
- Cycle to work Scheme (Salary Sacrifice).
If you’re looking for a role where you can grow your skills, support meaningful customer outcomes, and be part of a forward‑thinking organisation – your journey starts here.
Arrears Executive employer: Target Group
Contact Detail:
Target Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Target Group. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Arrears Executives. Think about how your past experiences align with the role and be ready to share specific examples that showcase your empathy and problem-solving skills.
✨Tip Number 3
Show your passion for helping others during the interview. Talk about times when you’ve made a positive impact on someone’s life, especially in challenging situations. This will resonate well with the values of Target Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Target Group.
We think you need these skills to ace Arrears Executive
Some tips for your application 🫡
Show Your Heart: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a positive difference in customers' lives, so share any relevant experiences that highlight your empathy and commitment.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we're looking for. Mention your experience in arrears or collections roles and how you've supported vulnerable customers in the past. This will help us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your background and motivations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Target Group
✨Understand the Role
Before your interview, make sure you thoroughly understand what an Arrears Executive does. Familiarise yourself with the debt recovery process and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about helping customers through tough times, be prepared to share examples of how you've successfully supported vulnerable customers in the past. Highlight your ability to listen, empathise, and provide solutions, as these are key traits they’re looking for.
✨Research the Company Culture
Target Group values collaboration and innovation, so do a bit of homework on their company culture. Be ready to discuss how your values align with theirs and how you can contribute to a supportive team environment. This shows that you’re not just looking for any job, but that you want to be part of their mission.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that demonstrate your interest in the role and the company, such as inquiries about training opportunities or how success is measured in the position. This will leave a positive impression and show your proactive nature.
