At a Glance
- Tasks: Support customers in arrears with empathy and practical solutions through phone and email.
- Company: Target Group, a caring company focused on customer wellbeing.
- Benefits: £26,000 salary, bonuses, 30 days holiday, and health perks from day one.
- Other info: Fully remote role with excellent training and growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Experience in arrears or collections and a passion for helping others.
The predicted salary is between 26000 - 26000 £ per year.
- Arrears Executive – Fully Remote
- £26,000 per annum + the opportunity to earn a bonus of up to £1,000 per year
37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm) Start Date: 5th October
6 Weeks Training with our dedicated Learning & Development Team
Make a real difference to people when they need it most.
Every conversation matters here.
As an Arrears Executive at Target Group, you'll speak with customers who are in arrears and help them find a way forward - with empathy, reassurance, and practical support.
This is a role where listening is just as important as problem‑solving.
- What you’ll be doing
- Speaking with customers by phone and email (inbound & outbound) to really understand their situation
- Having honest, supportive conversations about finances - including income & expenditure reviews
- Agreeing realistic, sustainable payment plans that help customers get back on track
- Reducing worry and building trust through calm, clear communication
- Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
- Getting it right first time by working compliantly and delivering great customer experiences
- What it's like on the team
- You'll be supported every step of the way by a Customer Manager and Expert, with:
- Regular 1:1s, huddles and coaching
- Ongoing feedback so you always know how you're doing
- A team that genuinely cares about customers and each other
- We work hard, celebrate success, and put wellbeing first.
- You’ll be recognised through our My Recognition portal and supported to grow your career with us.
Requirements
- A people person who is friendly, approachable, and committed to delivering outstanding customer service
- Someone who genuinely cares about helping customers and making a positive difference
- A team player who thrives in a supportive, collaborative environment
- Naturally proactive, curious, and solution‑focused
- Experience in an Arrears or Collections role
- Previous experience supporting vulnerable customers in a regulated environment
Benefits
- 30 days holiday entitlement plus bank holidays (From Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%)
- Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers
- Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- Enhanced parental leave
- You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
- #J-18808-Ljbffr
Arrears Executive employer: Target Group
At Target Group, we pride ourselves on being an exceptional employer, offering a fully remote Arrears Executive role that allows you to make a meaningful impact in people's lives. With a strong focus on employee wellbeing, comprehensive training, and ongoing support from dedicated managers, we foster a collaborative work culture where your contributions are recognised and rewarded. Enjoy generous benefits including 30 days of holiday, private medical insurance, and opportunities for career growth, all while working in a team that genuinely cares about both customers and each other.
StudySmarter Expert Advice🤫
We think this is how you could land Arrears Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Target Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Target Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Arrears Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Target Group:Your cover letter is your chance to shine! Tell us why you want to work at Target Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Target Group!
How to prepare for a job interview at Target Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
