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- Tasks: Engage with guests, provide exceptional service, and create a welcoming shopping experience.
- Company: Join Target, a leading retailer with a vibrant team culture.
- Benefits: Starting pay of $15.25/hour, flexible hours, and growth opportunities.
- Why this job: Make a difference in guests' lives while building valuable skills.
- Qualifications: Great communication skills and a friendly attitude are essential.
- Other info: Dynamic work environment with training provided to help you succeed.
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0219)
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour
**ALL ABOUT TARGET**
As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of America\’s leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are and we invest in the places we collectively live work and play. We prioritize relationships fuel and develop talent by creating growth opportunities and succeed as one Target team. At our core our purpose is ingrained in who we are what we value and how we work. It\’s how we care grow and win together.
**ALL ABOUT SERVICE & ENGAGEMENT **
Advocates of guest experience who welcome thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes guest services gift registry pick-up and drive up.
**At Target we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the:**
* Ability to communicate and interact with guests to build an inclusive guest experience
* Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
* Ability to adapt to different guest interactions and situations
* Experience promoting and selling various benefits offerings and services
**As a Guest Advocate no two days are ever the same but a typical day will most likely include the following responsibilities:**
* Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
* Create a welcoming experience by authentically greeting all guests
* Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
* Engage with guests in a genuine way which includes asking questions to better understand their specific needs
* Be knowledgeable about the tools products and services available in the total store and specific to your area to solve issues for the guest and improve their experience
* Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
* Scan and bag all guest items efficiently neatly and in compliance with food safety standards and company best practices
* Work efficiently to minimize guest wait time while maintaining guest service and accuracy
* Make the guest aware of current and upcoming brand launches store activities and events
* Speak to the benefits of the Target RedCard with every guest and assist them through the application process
* Understand and show guests how to use Wallet and the other features and offerings within the Target App
* Be familiar with all fulfillment services and know how to direct the guest to enroll activate and use them
* Attempt every return and follow register prompts be empowered to make it right for the guest while following Targets policies and procedures
* Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
* Deliver easy and seamless service to all Order Pick Up Drive Up and Registry guests
* Maintain a clean clutter free work area (including gathering abandoned items baskets and hangers)
* Stock supplies during store open hours while being available for the guest
* Demonstrate a culture of ethical conduct safety and compliance
* Work in a safe manner at all times to benefit yourself and others identify and correct hazards comply with all safety policies and best practices
* Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties such as compliance with federal state and local adult beverage laws.
* All other duties based on business needs
WHAT WE ARE LOOKING FOR
**We might be a great match if:**
* Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
* Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
* You enjoy interacting with people all day and making things easy for others…. Interacting with guests solving concerns and making the guests day better is core of what we do
* You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends) making it easy for the guest to feel welcomed inspired and rewarded
**The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But there are a few skills you** **should have from the get-go:**
* Communicating effectively including using positive language and attentive to guests needs
* Welcoming and helpful attitude toward guests and other team members
* Attention to detail while multi-tasking
* Willing to educate guests and sell products and services
* Learn and adapt to evolving technology needs
* Work both independently and with a team
**We are an awesome place to work and care about our teams so we want to make sure we are clear on a few more basics that we expect:**
* Accurately handle cash register operations and cash transactions
* Ability to work outdoors in various climates
* Scan handle and move merchandise efficiently and safely including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
* Flexible work schedule (e.g. nights weekends and holidays) and regular attendance necessary
**Americans with Disabilities Act (ADA)**
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.
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Advocate employer: Target Company
Contact Detail:
Target Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advocate
✨Tip Number 1
Get to know the company culture! Before your interview, check out Target's values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the Guest Advocate role.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of some scenarios where you might need to solve problems or make someone's day better. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Be ready to showcase your adaptability! During the interview, share examples of how you've handled different situations or guests in the past. This will highlight your ability to thrive in a busy environment like Target.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you're serious about joining the Target team!
We think you need these skills to ace Advocate
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping guests and working in a team.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills match what we're looking for. Mention any relevant experience that shows you can create a welcoming guest experience.
Show Your Passion for Service: We love candidates who are passionate about providing excellent service. Share examples of how you've gone above and beyond for customers in the past, as this will really resonate with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Target Company
✨Know the Target Culture
Before your interview, take some time to understand Target's values and culture. They prioritise guest experience and community engagement, so be ready to discuss how you can contribute to that. Show them you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Practice Your Guest Interaction Skills
Since the role is all about engaging with guests, practice how you would greet and assist customers. Think of scenarios where you might need to resolve issues or answer questions. Being able to demonstrate your problem-solving skills and friendly attitude will set you apart.
✨Familiarise Yourself with Target's Services
Make sure you know about the various services Target offers, like the Target RedCard and the Target App. Being knowledgeable about these tools will show your enthusiasm for the role and your readiness to help guests navigate their shopping experience.
✨Show Your Team Spirit
Target values teamwork, so be prepared to share examples of how you've worked well in a team before. Highlight your ability to collaborate and support your colleagues, as this will resonate with their focus on creating a positive work environment.