At a Glance
- Tasks: Provide 1st and 2nd line IT support across diverse clients in a fast-paced environment.
- Company: Join Target Communications, a rapidly growing UK-based MSP delivering modern tech solutions.
- Benefits: Competitive salary, flexible working, paid certifications, and quarterly incentive trips.
- Other info: Dynamic role with opportunities for career progression into specialist positions.
- Why this job: Get hands-on with exciting projects and shape the future of technology solutions.
- Qualifications: Minimum 2 years MSP experience, strong troubleshooting skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an experienced 1st/2nd Line IT Support Engineer with a background in an MSP environment. At Target Communications, we deliver a full range of business technology solutions - from IT and cloud to telecoms, connectivity, print, and security. This role is ideal for someone who thrives in a fast-paced MSP, enjoys working across multiple technologies, and wants to be part of a growing business.
What you’ll be doing:
- Providing 1st and 2nd line support across a diverse client base
- Managing and resolving tickets in a fast-paced MSP environment
- Supporting Microsoft 365 tenants (user management, security, policies, troubleshooting)
- Working within cloud-first environments while supporting on-prem systems where required
- Troubleshooting endpoints, servers, networks, and connectivity issues
- Supporting a broad technology stack including IT, telecoms, and connectivity solutions
- Visiting client sites to deliver hands-on support, installs, and project work
- Assisting with onboarding, migrations, and project delivery
What we’re looking for:
- Minimum 2 years’ experience working within an MSP (essential)
- Experience supporting multiple clients and managing competing priorities
- Ability to troubleshoot both cloud-based and on-prem environments (including servers)
- Full UK driving licence and willingness to travel to client sites
- Someone who enjoys being onsite and working directly with customers
- Solid understanding of Windows OS, devices, and networking
- Strong communication and customer service skills
- A proactive mindset and willingness to learn
What makes this role different?
This isn’t just a support desk role. You’ll have the opportunity to get involved in project work (Microsoft 365 migrations, cloud transformations, security deployments), work across multiple technology areas, and be part of a growing MSP, where your input genuinely shapes how we operate. We actively support engineers in progressing beyond support into 3rd line, project, or specialist roles.
What you’ll get:
- Competitive salary depending on experience, with annual reviews
- The opportunity to earn quarterly incentive trips/holidays
- Free mobile SIM
- Flexible working to support work/life balance
- Paid certifications and qualifications to support your development
- Exposure to a wide range of technologies and industries
- A supportive team environment where you’re trusted to take ownership
Why join Target Communications?
We’re a fast-growing, UK-based MSP helping businesses stay connected, secure, and efficient through modern technology solutions. If you want to be part of that journey early on - and grow with us - this is the role for you.
Interested? Apply now or get in touch to find out more.
Information Technology Engineer in East Kilbride employer: Target Communications Group Ltd
At Target Communications, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As a growing MSP, we offer our IT Support Engineers not only competitive salaries and flexible working arrangements but also the chance to engage in diverse project work and gain exposure to a wide range of technologies. With a strong emphasis on employee development, we actively encourage progression into advanced roles, making this an ideal environment for those looking to grow their careers while contributing to meaningful technology solutions.
Contact Details:
Target Communications Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Engineer in East Kilbride
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Target Communications Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Target Communications Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Target Communications Group Ltd!
✨Direct Apply to Target Communications Group Ltd
Let's not forget to apply directly through the Target Communications Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Engineer in East Kilbride
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Target Communications Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Target Communications Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Target Communications Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
