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- Tasks: Manage support calls, troubleshoot tech issues, and deliver top-notch customer service.
- Company: Join Targa Viasat UK, a forward-thinking tech company in telematics.
- Benefits: Enjoy a competitive salary, hybrid working, and ongoing training.
- Why this job: Build specialist knowledge in cutting-edge connected vehicle technology.
- Qualifications: Customer support experience and strong IT skills required.
- Other info: Great career progression opportunities in a growing sector.
The predicted salary is between 26000 - 29000 £ per year.
Location: Southend-on-Sea (Hybrid Working)
Salary: £26,000 - £29,000 pa + Benefits
Targa Viasat UK, part of the international Targa Telematics Group is growing and we’re looking for a First Line Support Executive to join our team. If you have strong IT skills, great customer service experience and enjoy solving technical problems, this is an opportunity to build specialist knowledge in telematics, connected vehicle technology and IoT within a supportive forward-thinking company.
What you’ll be doing:
- Managing inbound support calls and ticket queues
- Troubleshooting GPS, GSM and connected vehicle systems
- Working with CRM and ticketing platforms
- Delivering excellent customer service
- Documenting and resolving technical issues efficiently
What we’re looking for:
- Experience in customer support or helpdesk roles
- Strong IT skills (Microsoft Office essential)
- Excellent communication skills
- Organised, calm and solutions-focused mindset
- Interest in telematics, fleet or connected technology (desirable)
What we offer:
- Competitive salary (£26-29k per annum)
- Hybrid working and IT equipment provided
- Pension scheme
- Company benefits and wellbeing support
- Ongoing training and real progression opportunities
Looking for a stable, permanent role in a growing technology sector? Apply or message us for more information.
Locations
First Line Support Executive in Essex, Southend-on-Sea employer: Targa Telematics UK
Contact Detail:
Targa Telematics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Executive in Essex, Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for First Line Support roles and practice your answers. Make sure you can showcase your IT skills and customer service experience with real-life examples.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings at Targa Viasat UK and tailor your approach to show why you’re a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is key in customer support roles.
We think you need these skills to ace First Line Support Executive in Essex, Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong IT skills and customer service experience. We want to see how your background aligns with the First Line Support Executive role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about telematics and connected technology. We love seeing enthusiasm, so let us know what excites you about this field.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for a solutions-focused mindset, so share those moments when you turned a challenge into a success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Targa Telematics UK
✨Know Your Tech
Brush up on your IT skills, especially with Microsoft Office and any relevant tech like GPS and GSM systems. Being able to talk confidently about these technologies will show that you're not just a customer support whiz but also someone who understands the products you'll be dealing with.
✨Customer Service is Key
Prepare examples from your past experiences where you delivered excellent customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inbound support calls effectively.
✨Stay Organised and Calm
During the interview, showcase your organisational skills and calm mindset. You might be asked how you manage multiple support tickets or troubleshoot under pressure, so have a strategy ready to share that highlights your solutions-focused approach.
✨Show Your Interest in Telematics
Research the telematics and connected vehicle technology sectors. Showing genuine interest in these areas can set you apart from other candidates. Mention any relevant articles, trends, or innovations you've come across that excite you during the interview.