Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve customer queries with a proactive approach.
- Company: Join a dynamic team at Taranto Systems Ltd, known for its inclusive culture.
- Benefits: Earn up to £35,000 plus bonuses, private medical care, and a great holiday package.
- Why this job: Make a real impact by helping clients and enhancing their tech experience.
- Qualifications: GCSE Maths & English grade C or above; IT-related degree or equivalent experience.
- Other info: Embrace diversity in a supportive environment with excellent career growth opportunities.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a proactive and customer-focused Senior Technical Consultant to join our team. In this role, you will log and resolve technical support calls when received by the Service Desk Team. You will demonstrate excellent customer service skills and ensure issues are escalated to the appropriate teams. You will adhere to the defined KPIs and SLAs for our clients to maintain TSL reputation and strengthen client relationships.
- Responsible for the resolution of incoming calls to the service desk
- Responsible for building relationships with our customers through effectively managing queries/issues raised to the service desk
- Ensure that you adhere to all support desk procedures
- Ensure that you adhere to all service level agreements (SLA) both internal and external
- Ensure that the escalation procedures are adopted
- Ensure that logs are resolved as per priority levels
- Ensure all support calls are properly logged as per agreed procedures
- Co-ordinate the resolution of support calls
- Ensure that there is adequate communication between the team and clients
- Identify application bugs and escalate to Development
- Adopt a proactive approach towards the support logs
- Ensure that clients have a complete update of outstanding calls/fixes on a regular basis
- Attend client sites and resolve support issues
- Provide technical fix training for clients
- Liaise with third party suppliers on a technical basis
- Assist with Taranto Systems Ltd Support infrastructure activities (either internal or for clients)
- Contribute to all on-going business improvement measures
About You
We'd love to hear from you if you have:
- A keen interest in IT and Mobile Devices
- Advanced experience with SQL Server at any level
- Experience with Windows Server/Databases/IIS and Application Support
- Interpersonal skills
- Excellent Customer service experience to build great relationships
- Excellent written and oral communication skills
- Willingness to make a proactive contribution to the success of the business
- Demonstrable ability to work collaboratively across Taranto Systems Ltd
- Creating Solutions and Change
- Inspiring and Influencing
- Delivering Results and Improving Performance and Responsibilities
Skills and Qualifications
- GCSE Maths & English grade C or above
- Computer related degree/diploma or equivalent experience
- Excellent customer service skills: demonstrating empathy to issues raised and managing expectations effectively
- Must have good written and verbal communication
- Be able to communicate with users of all levels and technical ability
- Ability to work under pressure
- Knowledge of Microsoft Operation Systems
- SQL - Practical experience
- IIS - Practical experience
- Mentorship/Training experience
- Technical Documenting experience
- Relevant experience in a software environment
- Desirable qualifications technical management or other experience
- Knowledge of market leading handheld computer hardware
- Knowledge of any hardware
In return we will offer a salary of up to £35,000 along with a comprehensive benefits package including a discretionary bonus, private medical care, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle.
As an equal opportunity employer, we are committed to providing a supportive and inclusive environment where all individuals, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other dimension of diversity, can thrive and grow. We believe that by embracing diversity, we enrich our workplace culture, offer wider opportunities to everyone and drive better business outcomes. Joining the team will be subject to successful references and a Basic DBS check.
Senior Technical Support Consultant in Liverpool employer: Taranto Systems
Contact Detail:
Taranto Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Consultant in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and technical issues, being able to explain complex concepts simply is key. Try role-playing scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Senior Technical Support Consultant in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SQL Server, Windows Server, and customer service. We want to see how your skills match the role of a Senior Technical Support Consultant!
Show Off Your Communication Skills: Since excellent written and oral communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your ability to communicate effectively with clients and team members.
Highlight Your Proactive Approach: We love candidates who take initiative! In your application, mention instances where you’ve gone above and beyond to resolve issues or improve processes. This will show us you’re the right fit for our proactive culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Taranto Systems
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL Server, Windows Server, and IIS. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships with clients, prepare examples of how you've successfully managed customer queries in the past. Think about times when you went above and beyond to resolve an issue or how you communicated effectively under pressure.
✨Understand the Company’s Values
Familiarise yourself with Taranto Systems Ltd's mission and values. During the interview, align your answers to reflect how you embody these values, particularly around collaboration and proactive contributions. This shows that you’re not just a fit for the role but also for the company culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, support desk procedures, and how success is measured in this role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
