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- Tasks: Provide top-notch IT support and resolve technical issues for customers.
- Company: Dynamic traffic management solutions provider based in Liverpool.
- Benefits: Competitive salary of £27,350 plus a comprehensive benefits package.
- Why this job: Join a proactive team and enhance your IT skills while helping customers.
- Qualifications: GCSEs and a passion for IT and customer service.
The predicted salary is between 26000 - 29000 £ per year.
A traffic management solutions provider in Liverpool is seeking a proactive 1st Line Support Engineer. This role involves logging and resolving technical support calls, ensuring excellent customer service, and adhering to KPIs and SLAs.
The ideal candidate will have a keen interest in IT, customer service experience, and qualifications such as GCSEs.
The position offers a salary of £27,350 along with a comprehensive benefits package.
Customer-Focused 1st Line IT Support Engineer in Liverpool employer: Taranto Systems
Contact Detail:
Taranto Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Focused 1st Line IT Support Engineer in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research their traffic management solutions and understand their customer service ethos. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to IT support and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your answers. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you resolved technical issues or provided excellent customer service. This will demonstrate your proactive approach!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer-Focused 1st Line IT Support Engineer in Liverpool
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology shine through! Share any relevant experiences or projects that highlight your interest in IT and how you’ve tackled tech challenges before.
Customer Service is Key: Since this role is all about providing top-notch support, make sure to emphasise your customer service experience. We want to know how you've gone above and beyond to help customers in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Taranto Systems
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common technical issues and solutions, as well as the tools used in 1st line support. This will help you demonstrate your proactive approach and genuine interest in IT.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or resolved conflicts. This will show that you understand the importance of customer satisfaction in a support role.
✨Understand KPIs and SLAs
Research what KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) are relevant to the role. Be ready to discuss how you would meet these targets and why they matter in providing effective IT support.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of issues you might encounter, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
