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- Tasks: Lead fraud strategy and protect customers from financial crime while driving growth.
- Company: Fastest-growing NGO with a global team and a mission to empower communities.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in fintech while working with top talent in a dynamic environment.
- Qualifications: 8+ years in analytics and operations, preferably with fraud experience.
- Other info: Join a mission-driven team that values diversity and encourages innovative thinking.
The predicted salary is between 36000 - 60000 £ per year.
GiveDirectly is the fastest-growing NGO in the world, backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more. We are built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission. Our team is truly global, with 250+ people, 50+ nationalities, and 50+ languages. We are guided by our values of ownership, impact, humility, and heart - in deed, not just word.
We are looking for an experienced Business Operations Lead to own and lead Taptap Send's fraud strategy, ensuring our customers and business remain protected from financial crime and abuse. The ideal candidate is a strategic thinker with hands-on experience in analytics and operations responsible for owning and driving improvements to a key metric. We are looking for someone with a background in fast-moving startups, with bonus points for fintech and fraud experience.
You will develop and execute fraud prevention frameworks, optimize risk detection models, and collaborate with cross-functional teams to continuously improve our fraud defenses while minimizing friction for legitimate users. This role will play a critical part in driving growth while ensuring Taptap Send remains a trusted and secure platform.
Responsibilities:- Develop and implement a comprehensive fraud prevention strategy to detect, mitigate, and prevent fraudulent activities, balancing security with a seamless user experience.
- Leverage data analytics to enhance fraud detection, transaction monitoring, and identity verification processes.
- Collaborate with compliance, product, and engineering teams to ensure fraud controls align with regulatory requirements and user experience expectations.
- Lead and scale fraud operations with tools, automation and data-driven insights to combat emerging fraud patterns effectively.
- Stay ahead of evolving fraud tactics and regulatory trends, working with industry partners to strengthen the company's anti-fraud capabilities.
- Develop and grow the fraud team as we scale to new users, geographies and products.
- 8+ years of experience owning outcomes in an analytics and operations-intensive function (ideally fraud but not strictly necessary).
- Proven track record of building and scaling fraud prevention or similar programs in high-growth environments.
- Hands-on experience with analytics, machine learning models, and automation tools.
- Strong background in data-driven decision-making, with proficiency in SQL strongly preferred.
- Bonus points for fintech experience.
- High ownership and ability to operate in a fast-paced, high-accountability environment.
- Seeks out opportunities to unlock value by working harder and going further than others might.
- Recognizes challenges, accepts them as reality, and proactively proposes solutions.
- Willingness to travel periodically to meet with key stakeholders.
- Outgoing - you love speaking to people and enjoy building meaningful relationships.
- Execution Oriented - we have an 'impact first' philosophy and a lot to get done. You should be able to take an idea to implementation.
- Mission Oriented - you are passionate about working for a net positive organisation / tech for good.
- Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment.
- Driven - you thrive in a fast-paced, target oriented company.
- Impact first
- Team next
- Accept reality
- Propose solutions
- Win with grit
- Be proactively candid, with yourself and others
- Love the particular
- Own it
- Create positive energy
- Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications from members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
We recognise that imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
We are building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Business Operations Lead (Fraud) in Westminster employer: Taptap Send
Contact Detail:
Taptap Send Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Lead (Fraud) in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with them. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Operations Lead (Fraud) in Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the mission shine through. We want to see how much you care about making a positive impact and how that aligns with our values at Taptap Send.
Tailor Your Experience: Make sure to highlight your relevant experience in fraud prevention or analytics. We’re looking for someone who can hit the ground running, so connect your past roles to what we do here at Taptap Send.
Be Data-Driven: Since this role involves a lot of data analytics, don’t shy away from showcasing your skills in this area. Mention specific tools or methodologies you've used, especially if you have experience with SQL or machine learning models.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Taptap Send
✨Know Your Fraud Strategies
Make sure you brush up on the latest fraud prevention strategies and frameworks. Be ready to discuss how you've implemented similar strategies in your previous roles, especially in fast-paced environments. This will show that you understand the importance of balancing security with user experience.
✨Data-Driven Decision Making
Since this role heavily relies on analytics, be prepared to talk about your experience with data analysis and machine learning models. Highlight any specific tools or methodologies you've used, particularly SQL, as it’s a key skill for this position.
✨Collaboration is Key
This role involves working with various teams, so come equipped with examples of how you've successfully collaborated across departments. Discuss how you’ve aligned fraud controls with compliance and product expectations in the past.
✨Embrace the Company Values
Familiarise yourself with Taptap Send's values like 'impact first' and 'own it'. During the interview, weave these values into your responses to demonstrate that you resonate with their mission and culture. Show them you're not just looking for a job, but a place where you can make a real impact.
