At a Glance
- Tasks: Lead the charge in transforming remittance services for the Indian diaspora.
- Company: Join a fast-growing fintech revolutionising cross-border money transfers.
- Benefits: Competitive salary, diverse team, and impactful work that makes a difference.
- Other info: Dynamic role with travel opportunities and a chance to shape the future of finance.
- Why this job: Own the largest remittance market and drive real value for hardworking immigrants.
- Qualifications: 10-15 years in high-growth environments with strong knowledge of the Indian diaspora.
The predicted salary is between 63000 - 77000 £ per year.
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
Truly global team - 250+ people, 50+ nationalities, 50+ languages
Guided by our values - ownership, impact, humility, and heart - in deed, not just word
The Role
India is the biggest remittance market with over $130 billion a year flowing home to it, from everywhere: engineers in the Bay Area and Sydney, cabbies in Toronto, construction crews in Dubai, shopkeepers in Leicester, students in Berlin. From Punjabis, Gujaratis, Tamils, Malayalis and Telugus. From people wiring $3,000 a month to a Mumbai mortgage and people sending $80 to a village in Bihar. Your job is to win this market.
You are someone who gets excited by the nuances of the Indian diaspora and how to reach each group, and who wants to own the P&L, the regulatory landscape and pricing at the same time. If you find the price sensitivity of each cohort exciting, and "why do Malayali nurses cluster in specific hospital systems, and what does that mean for acquisition?" as interesting as "what's RBI's latest remittance policy and which banks make the best partners," this is it.
As the GM, you own the P&L, and set pricing. For customer growth, you decide which communities to acquire and in what order. Know the RBI's rules well enough to see the openings inside them, not just the limits. A Gujarati family in New Jersey and a Punjabi trucker in Brampton got abroad through completely different networks, and reaching them takes completely different channels.
Reports to the Head of South Asia. Builds a team of FX Advisors in India and growth managers in sending markets. The face of India inside and outside the company. Total ownership. Be your own CEO.
What You'll Own
The P&L. Volume, gross profit and CAC across every India corridor. Not influence, own. A miss is your miss. A beat is your win.
Strategy and sequencing. Which sender markets, which communities, which channels, in what order. US, Canada, UK, Europe, Australia and UAE to start. Build the plan, defend it to leadership, execute it.
Pricing. India is the most rate-sensitive, most competitive remittance market in the world, up against competitors who reprice daily. Set FX and fee strategy corridor by corridor.
The regulatory and partner landscape. RBI rules, bank partnerships, payout rails. Know the terrain cold and own the local relationships.
Product. Obsess over UX and the services NRIs actually need. Closer to the customer than anyone in the company, and what you hear feeds straight into product, pricing and customer support.
The diaspora puzzle. Community partnerships, temples and gurdwaras and churches, cricket leagues, student associations, remittance-heavy employers, influencers, festivals (Diwali is a season, not a day). Get in front of each community authentically, and cheaply.
The team. Hire, coach and retain people in India and in sending markets. Small, dense, fast.
Who You Are
10 to 15 years in high-growth environments: startups, operations, consulting, finance, fintech. Has owned a number and talks about it the way owners do.
Diaspora-fluent. Real knowledge of and networks in the Indian diaspora, and real curiosity about it. Migration patterns, community structures, who sends money to whom and why.
Commercially sharp. Holds pricing, unit economics and CAC math in their head, and works the data directly. Excel or Sheets required, SQL a real plus.
A hustler with judgment. Closes a bank partnership Monday, reviews corridor margins Tuesday, shows up at a community event in Jackson Heights on Saturday. Likes all three.
A regulatory realist. Understands (or can quickly master) RBI rules and the compliance realities of moving money into India. Treats compliance as a partner, not an obstacle.
Multilingual, ideally. Fluent in English. Hindi, Gujarati, Punjabi, Tamil, Telugu or Malayalam are genuine assets.
Location: London or Dubai. Regular travel to India and sending markets is part of the job.
Why This Role
India is the largest remittance market in the world, and winning it moves the whole company forward. This role owns that outcome, with the authority and the accountability that come with it. It also drives real value for the customers: Immigrants work hard for this money, and every basis point saved goes home.
Taptap Values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Head of India in London employer: TapTap Send
At Taptap Send, we pride ourselves on being a dynamic and mission-driven employer that empowers our team to make a real impact in the fintech space. Our inclusive work culture fosters collaboration and innovation, while offering ample opportunities for professional growth and development in a fast-paced environment. With a truly global team and a commitment to diversity, working with us means being part of a movement that transforms financial access for communities across Francophone Africa.
StudySmarter Expert Advice🤫
We think this is how you could land Head of India in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like TapTap Send. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from TapTap Send.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like TapTap Send. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Head of India in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in TapTap Send and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show TapTap Send how you can be a team player!
How to prepare for a job interview at TapTap Send
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with TapTap Send.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with TapTap Send's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
