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- Tasks: Lead growth strategies and partnerships across Anglophone Africa for a fast-paced fintech.
- Company: Join Taptap Send, a mission-driven fintech backed by top VCs and founded by Harvard grads.
- Benefits: Competitive salary, diverse team, and the chance to make a real impact.
- Why this job: Shape the future of cross-border money transfers while working in a dynamic startup environment.
- Qualifications: 7-15 years in high-growth environments; strong analytical and leadership skills required.
- Other info: Inclusive workplace that values diverse perspectives and encourages all to apply.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our Mission: Reduce inequity by helping immigrants move money home, and become the leading cross‑border fintech for emerging markets.
The Team: Founded by Harvard grads / 3rd‑time founders — also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest‑growing NGO). Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) — we like moving fast, and we hire people that do as well. Driven by mission, guided by values – in deed, not just word. Team as global as the mission, >30 languages from 25 countries.
About Us: Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast‑paced tech startup environment. Launched in 2019, we enable immigrants to send money home instantly and with no fee*, saving money in the process.
As the Head of Anglophone Africa, your role will be to develop and scale Taptap Send’s supply side partnerships in Anglophone Africa and grow our user base. You will manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have P&L ownership and deliver growth and profitability targets.
Responsibilities:
- Establish a vision, strategy and execution plan for launching and scaling sending and receiving markets across Anglophone Africa.
- Lead the team on the ground to execute within collaboratively aligned timelines.
- Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching.
- Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data‑driven test‑and‑learn mindset.
- Think creatively on ways to unlock growth, improve profitability and increase brand awareness.
- Hire, inspire, develop and retain top, diverse talent.
- Collaborate closely with both internal and external stakeholders including Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more.
- Build trust‑based relationships with diaspora communities and commercial partners in the Anglophone West Africa region to increase brand awareness and unlock growth and unit economics improvements.
- Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution.
- Recommend improvements to product experience based on market, competitor and customer insights and feedback.
Requirements:
- Preference for London or Dubai based.
- Ability to travel internationally periodically and ad‑hoc to meet customers, partners and team members.
- Exceptional knowledge and networks in the Anglophone West Africa diaspora.
- Advanced stakeholder management capability.
- Experience building, developing, managing and leading teams.
- Strong analytical skills and ability to make data‑driven decisions.
- Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus.
- 7 to 15 years experience in a fast‑paced and high‑growth environment such as startups, operations, consulting, finance, or similar.
- An acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.
- Bachelors or advanced degree.
- Fluency in English and other languages are beneficial e.g. Twi, Fante, Yoruba.
Taptap Values:
- Impact first
- Team next
- Accept reality
- Propose solutions
- Win with grit
- Be pro‑actively candid, with yourself and others
- Love the particular
- Own it
- Create positive energy
- Maybe, even have fun
Taptap Send is an equal‑opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications from members of under‑represented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please let us know. Any information you provide will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
General Manager, Nigeria in London employer: Taptap Send
Contact Detail:
Taptap Send Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, Nigeria in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Taptap Send or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company’s mission and values. Show us how your experience aligns with our goal of reducing inequity and making an impact in the fintech space. We love candidates who are passionate about our mission!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help us grow in Anglophone Africa. Highlight your past successes and how they relate to customer acquisition and team development – we want to see that 'own it' mindset in action!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in joining our team. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace General Manager, Nigeria in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the mission shine through. We want to see how much you care about helping immigrants and making a difference in their lives. Share personal stories or experiences that connect you to our mission!
Tailor Your Application: Make sure to customise your application for the General Manager role. Highlight your relevant experience in fast-paced environments and how it aligns with our goals at Taptap Send. We love seeing candidates who understand our values and can bring them to life!
Be Data-Driven: Since we value analytical skills, don’t shy away from showcasing your ability to make data-driven decisions. Include examples of how you've used data to drive growth or improve processes in your previous roles. It’ll show us you’re ready to tackle challenges head-on!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well. A well-organised application reflects your attention to detail, which is crucial for the role!
How to prepare for a job interview at Taptap Send
✨Know the Mission Inside Out
Before your interview, make sure you fully understand Taptap Send's mission to reduce inequity for immigrants. Familiarise yourself with how the company operates and its impact on cross-border fintech in emerging markets. This will show your genuine interest and alignment with their values.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you've successfully managed teams, developed talent, and driven growth. Highlight your 'own it' mindset and how you've tackled challenges head-on.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with insights from your previous roles that showcase your ability to make data-driven decisions. Discuss specific metrics you've monitored and how they influenced your strategies. Familiarity with tools like Excel or SQL can be a plus!
✨Build Relationships
Taptap Send values trust-based relationships, especially within diaspora communities. Think about how you've built partnerships in the past and be ready to discuss your approach to stakeholder management. Show that you can connect with diverse groups and understand their needs.
