Head of Compliance Operations | London, UK

Our Mission: Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team: Founded by Harvard grads and 3rd-time founders, we are top performers from varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline). We like moving fast and hire people that do as well. Driven by mission, guided by values - in deed, not just word. Our team is global, speaking over 30 languages from 25 countries.

About Us: Taptap Send is backed by top VCs, rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. Taptap Send allows immigrants to send money home instantly and with no fee, saving money in the process.

The Role: We are seeking a Head of Compliance Operations with 5+ years of experience to lead compliance operations for Taptap Send group across all locations. The candidate will ideally be based within one of our hubs (London, Dubai, or Brussels), though exceptions will be made for candidates in expanding locations.

The Head of Compliance Operations will be primarily responsible for all aspects of 1st line compliance and provide support to certain 2nd line compliance operations. You will:

• Build and maintain a scalable team of qualified compliance analysts leveraging internal and external resources.
• Work closely with our product team in developing and implementing improvements to our KYC, AML transaction monitoring and screening processes.
• Be responsible for the execution and SLA relating to all Level 2 AML compliance tasks including quality control.
• Ensure internal SARs / escalations are submitted on time and to the requisite standard for the local MLROs to report.
• Own execution of group policies and development of corresponding procedures relating to compliance operations.
• Ensure appropriate due diligence is carried out on all partners.
• Implement remediations as determined by 2nd line compliance reviews and 3rd line audits.
• Support in the rollout of new products and services by developing new procedures.
• Duties relating to regulatory engagement depending on your location and business need.

You have:

• Solid ops experience and know how to build and manage teams.
• An in-depth understanding of AML/CFT legislation and experience putting requirements into action.
• 5+ years of experience in a regulated financial institution in a compliance or compliance-related role, with strong preference for someone with a background in payments and/or international remittances.
• Experience using technology to solve compliance issues (transaction monitoring, sanction screening, etc).
• Presence to oversee a large team of mostly remote employees.
• The willingness to solve problems and build systems, sometimes from scratch.
• Good communication skills and the ability to express opinions and concerns clearly.
• ACAMS, ICA or a similar qualification.

Taptap Values: Impact first, Team next, Accept reality, Propose solutions, Win with grit, Be proactively candid, Love the particular, Own it, Create positive energy, and maybe even have fun.

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience and business need. We strongly encourage applications from members of underrepresented communities. If you require reasonable adjustments during the recruitment process, please let us know. Any information provided will only be used to accommodate your requirements.

Note: We recognise imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.