At a Glance
- Tasks: Lead growth strategies and partnerships to scale Taptap Send in Nigeria.
- Company: Join a fast-growing fintech startup transforming cross-border money transfers.
- Benefits: Competitive salary, diverse team, and impactful work in emerging markets.
- Other info: Inclusive workplace encouraging diverse applicants and personal growth.
- Why this job: Make a real difference in communities while driving innovative financial solutions.
- Qualifications: 7-15 years in high-growth environments; strong analytical and leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
- Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
- Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
- Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
- Truly global team - 250+ people, 50+ nationalities, 50+ languages
- Guided by our values - ownership, impact, humility, and heart - in deed, not just word
The role
As the GM Nigeria, your role will be to develop and scale Taptap Send’s supply side partnerships in the country and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes. You will have P&L ownership, delivering the growth and profitability targets for the Nigerian market. You will seek to establish TTS as the leading product/service for sending remittances to the country, whilst being the “face” of Nigeria both internally and externally. Reporting directly into our Growth Director for Africa, and building and leading a team of growth managers on the ground in sending markets, the role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve.
Responsibilities
- Establish a vision, strategy and execution plan for launching and scaling sending and receiving markets in Nigeria.
- Lead the team on the ground to execute within collaboratively aligned timelines
- Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching
- Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data-driven test-and-learn mindset
- Think creatively on ways to unlock growth, improve profitability and increase brand awareness
- Hire, inspire, develop and retain top, diverse talent
- Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more
- Build trust-based relationships with diaspora communities and commercial partners in Nigeria to increase brand awareness and unlock growth and unit economics improvements
- Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution
- Recommend improvements to product experience based on market, competitor and customer insights and feedback
Requirements
- Preference for London or Dubai based
- Ability to travel internationally periodically and ad-hoc to meet customers, partners and team members
- Exceptional knowledge and networks in the Nigerian diaspora
- Advanced stakeholder management capability
- Experience building, developing, managing and leading teams
- Strong analytical skills and ability to make data-driven decisions. Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus
- 7 to 15 years experience in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar
- An acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes
- Bachelors or Advanced degree
- Fluency in English and other languages are beneficial e.g. Yoruba, Igbo, Hausa...
Taptap Values
- Impact first
- Team next
- Accept reality
- Propose solutions
- Win with grit
- Be proactively candid, with yourself and others
- Love the particular
- Own it
- Create positive energy
- Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
General Manager, Nigeria employer: Taptap Send
Taptap Send is an exceptional employer located in Greater London, offering a dynamic work environment that fosters innovation and collaboration within the fintech and crypto sectors. Employees benefit from competitive compensation packages, performance-linked bonuses, and significant opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Nigeria
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
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We think you need these skills to ace General Manager, Nigeria
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Taptap Send.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Taptap Send's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Taptap Send
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Taptap Send.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Taptap Send will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Taptap Send employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
