General Manager, Anglophone Africa in City of London

Head of Anglophone Africa

Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross‑border fintech for emerging markets.

The Team

• Founded by Harvard grads / 3rd‑time founders — also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest‑growing NGO).
• Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) — we like moving fast, and we hire people that do as well.
• Driven by mission, guided by values (see below) – in deed, not just word.
• Team as global as the mission, >30 languages from 25 countries.

About Us Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast‑paced tech startup environment. Launched in 2019, we enable immigrants to send money home instantly and with no fee*, saving money in the process.

As the Head of Anglophone Africa, your role will be to develop and scale Taptap Send’s supply side partnerships in Anglophone Africa and grow our user base. You will manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have P&L ownership and deliver growth and profitability targets.

Responsibilities

• Establish a vision, strategy and execution plan for launching and scaling sending and receiving markets across Anglophone Africa.
• Lead the team on the ground to execute within collaboratively aligned timelines.
• Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching.
• Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data‑driven test‑and‑learn mindset.
• Think creatively on ways to unlock growth, improve profitability and increase brand awareness.
• Hire, inspire, develop and retain top, diverse talent.
• Collaborate closely with both internal and external stakeholders including Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more.
• Build trust‑based relationships with diaspora communities and commercial partners in the Anglophone West Africa region to increase brand awareness and unlock growth and unit economics improvements.
• Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution.
• Recommend improvements to product experience based on market, competitor and customer insights and feedback.

Requirements

• Preference for London or Dubai based.
• Ability to travel internationally periodically and ad‑hoc to meet customers, partners and team members.
• Exceptional knowledge and networks in the Anglophone West Africa diaspora.
• Advanced stakeholder management capability.
• Experience building, developing, managing and leading teams.
• Strong analytical skills and ability to make data‑driven decisions. Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus.
• 7 to 15 years experience in a fast‑paced and high‑growth environment such as startups, operations, consulting, finance, or similar.
• An acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.
• Bachelors or advanced degree.
• Fluency in English and other languages are beneficial e.g. Twi, Fante, Yoruba.

Taptap Values

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be pro‑actively candid, with yourself and others
• Love the particular
• Own it
• Create positive energy
• Maybe, even have fun

Taptap Send is an equal‑opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications from members of under‑represented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please let us know. Any information you provide will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real – any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.