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For Companies At a Glance
- Tasks: Provide exceptional customer support and resolve inquiries in a fast-paced environment.
- Company: Leading fintech company in London with a focus on innovation.
- Benefits: Opportunities for professional advancement and a dynamic work culture.
- Why this job: Join a team where your skills can lead to exciting career growth.
- Qualifications: Over a year of customer support experience and strong communication skills.
- Other info: Pathway to Tier 2 escalations for handling complex cases.
The predicted salary is between 28800 - 43200 £ per year.
A leading fintech company in London is seeking a Customer Support Agent to provide exceptional support to customers. The ideal candidate has over a year of experience in customer support and excellent communication skills. This role offers opportunities for professional advancement into a Tier 2 position, handling more complex cases. Join a fast-paced and impactful environment where innovation meets diligence.
Customer Support Agent - Path to Tier 2 Escalations in City of London employer: Taptap Send
Contact Detail:
Taptap Send Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent - Path to Tier 2 Escalations in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and listen actively. This is key in customer support roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Customer Support Agent - Path to Tier 2 Escalations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and communication skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Support Agent role and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've handled complex customer issues in the past. We’re looking for candidates who can think on their feet and provide innovative solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Taptap Send
✨Know Your Stuff
Make sure you brush up on your customer support knowledge and the fintech industry. Familiarise yourself with common customer queries and how to handle them effectively. This will show that you're not just a good communicator, but also knowledgeable about the field.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully resolved customer issues. Highlight any instances where you went above and beyond, as this demonstrates your commitment to exceptional service and your readiness for Tier 2 escalations.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill in customer support, and showing that you can listen well will impress your interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and what success looks like in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
