Business Operations Manager — People & Systems

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

• Founded by Harvard grads and 3‑time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

Role

Taptap Send is looking for a systems‑minded operator to join our People Operations team as Business Operations Manager — People & Systems. This is a high‑ownership role for someone who sees people operations not just as an HR function, but as a scalable system — one that can be built, automated, and continuously improved to support a fast‑growing global company.

You’ll be the engine behind how we run People Ops at TTS: designing the processes, building the tooling, and creating the infrastructure that lets our team move faster and smarter. If you’re someone who gets energised by turning manual, repetitive workflows into elegant automated systems — and who wants that work to directly impact the lives of our team members across multiple countries — this role is for you.

Responsibilities

• Own the end‑to‑end design and automation of People Ops workflows — from probation tracking and payroll processing to comp changes and report generation — with a goal of automating 80–90% of day‑to‑day operational tasks
• Build and maintain a robust people data infrastructure, including self‑serve dashboards covering headcount, attrition, hiring pipeline, and compensation, enabling leadership to make workforce decisions with confidence
• Lead compensation and role governance — including salary banding, benchmarking, levelling frameworks, and role approvals — ensuring TTS stays competitive and consistent as we scale
• Work closely with Finance, Legal, and functional leads across the business; serve as the connective tissue between people data and business planning
• Partner with leadership to institutionalise goal‑setting and management operations across the whole organisation
• Collaborate with external vendors and internal stakeholders to manage SaaS renewals, track contract ownership and spend, and drive consolidation of our tech stack
• Solve the operational bottlenecks that slow our team down — identify where we’re doing things manually that shouldn’t be, and build the systems to fix it
• Shape how TTS thinks about people infrastructure: not just for today’s headcount, but for the company we’re becoming
• Own the tools and processes that affect every single person at TTS — your work will be felt across the whole organisation
• Define what “great” looks like for People Ops at a high‑growth fintech, and build the systems to get there
• Be a key contributor to how we scale our operating model over the next 12–24 months as we expand into new markets and grow headcount meaningfully

Requirements

• 4–6+ years in a high‑performing, analytical environment — consulting, biz ops, finance, or a fast‑growing startup (HR background not required)
• Strong track record of building systems and processes from scratch — you’ve taken operational chaos and made it scalable
• Highly analytical; comfortable building dashboards, working with data, and using metrics to drive decisions
• AI‑native in your approach — you actively use AI tools to work faster, build smarter, and automate what doesn’t need to be manual
• Excellent communication and stakeholder management skills; able to work across functions and influence others
• Outgoing — you love speaking to people and enjoy building meaningful relationships
• Execution Oriented — we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented — you are passionate about working for a net positive organisation / tech for good
• Organised — you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven — you thrive in a fast‑paced, target oriented company

Taptap Values

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid, with yourself and others
• Love the particular
• Own it
• Create positive energy
• Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.