At a Glance
- Tasks: Support customers and colleagues with product enquiries and technical documentation.
- Company: Join a dynamic engineering team focused on innovative solutions.
- Benefits: Gain hands-on experience, training, and a recognised qualification.
- Other info: Exciting career progression opportunities in various engineering roles.
- Why this job: Kickstart your career in tech while solving real-world problems.
- Qualifications: 5 GCSEs at grades 9-4, including maths and English.
The predicted salary is between 18000 - 25000 £ per year.
Are you technically minded and enjoy solving problems? We’re seeking a Technical Support Technician to join our Engineering team, supporting customers and colleagues with product enquiries, testing, and technical documentation. You will play a key role in helping us deliver outstanding service and innovative solutions.
Application Deadline Date: 31/07/2025
Start Date: 17/09/2025
Positions Available: 1
Qualifications Required:
- 5 GCSEs at 9 – 4 / A* – C (5 or above preferred), must include maths, English language, and ideally Science, or equivalent related qualification.
Personal Qualities:
- Dependable in both attendance and work ethic.
- Open to feedback and proactive in seeking out learning opportunities.
- Uses initiative to find solutions efficiently and safely.
- Able to switch between different tasks and adapt to changing priorities.
Skills Required:
- Eager to develop skills and expand knowledge as a Technical Support Technician.
- Works well under pressure, especially during breakdowns or urgent repairs.
- Communicates well with colleagues and works collaboratively.
- Supports team objectives and contributes positively to group tasks.
- Understands the importance of safety in a manufacturing environment.
Training to be Provided:
- Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company.
- Advanced Manufacturing Engineering Workplace Competence Training – in years 2 to 4 in company.
- Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge – in Years 1, 2 & 3 on block release to Make UK.
- In house training in line with your requirements.
- Further qualifications deemed necessary by your employer.
On completion of your studies and End Point Assessment (EPA), you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician.
Future Prospects:
- Technical Support Engineer: Take on more complex customer or internal technical challenges. Lead troubleshooting efforts, support product development, and collaborate with design teams. Provide specialist support and testing across multiple departments or customer sites.
- Applications Engineer / Product Specialist: Advise customers on technical applications and product selection. Support sales teams with product demonstrations, trials, and solution design. Act as a technical bridge between engineering, sales, and the customer.
- Process Engineer: Process improvement and development, tooling design, specification and purchasing, problem solving.
- Tool room engineer: Machining and assembly of installation tooling, supporting special manufacture installation equipment builds.
Department: Engineering and Manufacturing Technologies
Hours: Mon - Thur 8am to 4.30pm and Fri 8am to 2pm
Level 3- Technical Support Engineering Apprenticeship in Stratford-upon-Avon employer: Tappex
Join our dynamic Engineering team as a Level 3 Technical Support Technician, where you'll be empowered to solve problems and support both customers and colleagues. We pride ourselves on fostering a collaborative work culture that values initiative and continuous learning, offering extensive training and development opportunities to help you grow into roles such as Applications Engineer or Process Engineer. Located in a vibrant area, we provide a supportive environment that encourages innovation and teamwork, making us an excellent employer for those seeking a rewarding career in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3- Technical Support Engineering Apprenticeship in Stratford-upon-Avon
✨Tip Number 1
Get to know the company! Research our values and culture so you can show us how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your problem-solving skills! We love candidates who can think on their feet. Try some technical scenarios or role-play with a friend to prepare for potential interview questions.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thoughts. Remember, we want to see how well you can collaborate and support team objectives.
✨Tip Number 4
Be proactive! If you have questions about the role or the application process, don’t hesitate to reach out. We’re here to help you and want to see your enthusiasm for the apprenticeship!
We think you need these skills to ace Level 3- Technical Support Engineering Apprenticeship in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Technical Side:Make sure to highlight any technical skills or experiences you have in your application. We want to see how you approach problem-solving and your eagerness to learn more about the technical support field.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Technical Support Engineering Apprenticeship. We love seeing candidates who take the initiative to connect their experiences with what we’re looking for.
Be Yourself:Let your personality shine through in your application. We value dependability and a proactive attitude, so don’t be afraid to share examples of how you’ve shown these qualities in past experiences. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the apprenticeship right there!
How to prepare for a job interview at Tappex
✨Know Your Tech Stuff
Brush up on your technical knowledge related to support engineering. Be ready to discuss any relevant projects or experiences where you solved problems or provided support. This shows you're not just technically minded but also passionate about the field.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. Think of specific situations where you used your initiative to find solutions efficiently. This will demonstrate your ability to handle pressure and adapt to changing priorities.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting customers and colleagues, being able to communicate effectively is key. Consider doing mock interviews with friends to refine your communication style.
✨Be Open to Feedback
During the interview, show that you're receptive to feedback and eager to learn. Discuss how you've sought out learning opportunities in the past and how you plan to continue developing your skills as a Technical Support Technician.
