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For Companies At a Glance
- Tasks: Assist customers with service inquiries and manage their vehicle service needs.
- Company: Join a well-established main dealership in Eastbourne, known for its excellent service.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal development.
- Qualifications: Strong communication skills and a customer-focused attitude are essential; experience is a plus.
- Other info: Dress smartly and be ready to engage with a diverse range of customers.
Tapp Recruit is looking for an experienced Service Advisor for their client in Eastbourne. Our client is an established main dealership who is looking to add to their existing team.
SKILLS REQUIRED
- Essential
- Able to convey information clearly and succinctly whether verbal or written
- Excellent time management skills
- Ability to establish effective working relationships with varied personnel
- Ability to work in a customer focused manner
- Ability to self-prioritise workload according to the business
- Excellent telephone manner
- Ability to follow all Departmental Processes
- Experience of working within a Service Department
- Experience in dealing with customers
- Ability to up-sell additional products/services
PERSONAL ATTRIBUTES
- Essential
- Commitment to the brand aims and objectives
- A professional and smart appearance at all times
- Efficient and well organised
- Ability to maintain confidentiality
- Ability to sometimes deal with difficult, impatient or distressed people
- Self-motivated and able to work as a part of a team
- Ability to work under own initiative
If this sounds like you, apply with a copy of your CV and we look forward to being in contact soon.
Service Advisor Motor Trade employer: Tapp Recruit Ltd
Contact Detail:
Tapp Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade
✨Tip Number 1
Research the dealership's brand and values thoroughly. Understanding their mission and how they operate will help you align your responses during any interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your previous experience in customer service and how it relates to the role of a Service Advisor. Be ready with specific examples that demonstrate your ability to handle difficult situations and maintain a professional demeanor.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since an excellent telephone manner is essential for this role, consider role-playing scenarios with a friend to enhance your clarity and confidence when speaking.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor Motor Trade
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your ability to convey information clearly, manage time effectively, and work in a customer-focused manner.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention specific experiences that demonstrate your ability to establish effective working relationships and handle customer interactions.
Highlight Relevant Skills: In your application, focus on essential skills such as excellent telephone manner, self-prioritisation of workload, and adherence to departmental processes. Use examples to illustrate how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Tapp Recruit Ltd
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Prepare to demonstrate your ability to convey information succinctly during the interview. You might be asked to explain a complex topic or handle a mock customer interaction, so practice articulating your thoughts clearly.
✨Demonstrate Customer Focus
Since the role requires a customer-focused approach, be ready to share examples of how you've successfully dealt with customers in the past. Highlight any experiences where you turned a difficult situation into a positive outcome, showcasing your problem-solving skills.
✨Emphasise Time Management
Time management is essential in this role. Be prepared to discuss how you prioritise tasks and manage your workload effectively. You could mention specific tools or methods you use to stay organised and ensure that customer needs are met promptly.
✨Dress Professionally
First impressions matter, especially in a customer-facing role. Make sure to dress smartly for your interview to reflect the professional image expected in the motor trade. This shows your commitment to the brand's aims and objectives right from the start.
