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- Tasks: Join our team as a Senior Service Advisor, managing customer interactions and supporting the service department.
- Company: Tapp Recruit partners with a well-established main dealership in Brighton, known for its excellent service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team, enhance your communication skills, and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills, time management, and a customer-focused attitude are essential; experience is a plus.
- Other info: This role offers the chance to step up and potentially deputise for the aftersales manager.
The predicted salary is between 36000 - 60000 £ per year.
Tapp Recruit is looking for an experienced Service Advisor to grow into a new role in Brighton. Our client is an established main dealership who is looking to add to their existing team.
SKILLS REQUIRED
- Essential
- Able to convey information clearly and succinctly whether verbal or written
- Excellent time management skills
- Ability to establish effective working relationships with varied personnel
- Ability to work in a customer focused manner
- Ability to self-prioritise workload according to the business
- Excellent telephone manner
- Ability to follow all Departmental Processes
- Deputising for the aftersales manager in their absence
- Experience of working within a Service Department
- Experience in dealing with customers
- Ability to up-sell additional products/services
PERSONAL ATTRIBUTES
- Essential
- Exceptional communicator
- Commitment to the brand aims and objectives
- A professional and smart appearance at all times
- Efficient and well organised
- Ability to maintain confidentiality
- Ability to sometimes deal with difficult, impatient or distressed people
- Self-motivated and able to work as a part of a team
- Ability to work under own initiative
If this sounds like you, apply with a copy of your CV and we look forward to being in contact soon.
Senior Service Advisor employer: Tapp Recruit Ltd
Contact Detail:
Tapp Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific dealership's brand and values. Understanding their mission and customer service approach will help you align your communication style and demonstrate your commitment during any interviews.
✨Tip Number 2
Practice your telephone skills before the interview. Since an excellent telephone manner is essential, consider role-playing common customer scenarios with a friend to enhance your confidence and clarity in communication.
✨Tip Number 3
Network within the automotive industry, especially in Brighton. Attend local events or join online forums where you can connect with current employees or other professionals who can provide insights about the dealership and its culture.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you've dealt with difficult customers or upsold services will showcase your experience and suitability for the role.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Service Advisor role. Emphasise your communication skills, time management, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention specific examples of how you've successfully managed customer relationships and worked in a service department.
Highlight Relevant Experience: In your application, focus on any previous roles where you had to convey information clearly, manage workloads, or deal with customers effectively. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tapp Recruit Ltd
✨Showcase Your Communication Skills
As a Senior Service Advisor, clear communication is key. Prepare to demonstrate your ability to convey information succinctly during the interview. You might be asked to explain a complex situation or process, so practice articulating your thoughts clearly.
✨Demonstrate Customer Focus
Since the role requires a customer-focused approach, be ready to share examples of how you've successfully dealt with customers in the past. Highlight any experiences where you turned a difficult situation into a positive outcome.
✨Exhibit Time Management Abilities
Time management is essential for this position. Be prepared to discuss how you prioritise tasks and manage your workload effectively. Consider sharing specific strategies or tools you use to stay organised.
✨Dress Professionally
First impressions matter! Ensure you present yourself in a professional and smart manner. This not only reflects your commitment to the brand but also sets a positive tone for the interview.
