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- Tasks: Assist customers, manage appointments, and ensure excellent service delivery.
- Company: Join a vibrant team at a leading motor trade showroom in Brighton.
- Benefits: Full training provided, career development, and a supportive work environment.
- Other info: Great opportunity for personal growth in the motor industry.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication and organisational skills; no prior experience required.
The predicted salary is between 25000 - 30000 £ per year.
Our client is looking to recruit a full‑time Service Advisor to join our team at our showroom in Brighton. The role is ideally suited to someone who is highly enthusiastic, well organised, enjoys learning new technology and has the desire to deliver an amazing customer experience. A full training programme, supplied by the group, leading to accredited status is provided alongside being part of our day‑to‑day sales team.
What you'll do each day:
- Liaise with customers regarding outstanding work and follow up on Service Plans.
- Log all appointments, reservations, and MOTs are added to the Database.
- Capture customer email addresses and assist in increasing the customer database.
- Deliver excellent customer service and obtain payments for service work and repairs.
- Maintain communication with the customer whilst their vehicle is at the branch.
- Complete job cards with accurate information.
- Liaise with the Sales Department to promote the sale of new/used vehicles.
- Book out and control 'courtesy cars'.
- Deal with complaints quickly and effectively.
You’ll fit right in and thrive in this role if you:
- Are a confident people person who thrives on working alone and in a team to achieve great outcomes for Customers and the Client.
- Can communicate information clearly and concisely.
It would be great if you also:
- Have previous experience in the Motor Industry or similar retail business.
- Knowledge of servicing department procedures.
No problem if you don't have these, though! This is a great opportunity to develop and grow your skills.
Qualifications & Skills:
- Good oral and written communication skills.
- Good organisational skills.
- Ability to work in a customer focused environment.
- Self-prioritise the daily workload according to the business needs.
- Can demonstrate the ability to carry out tasks within set time frames.
Service Advisor Motor Trade Job in England employer: Tapp Recruit Ltd
Contact Detail:
Tapp Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job in England
✨Tip Number 1
Get to know the company before your interview! Research their values, recent news, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, make sure you can clearly express your thoughts. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with potential employers, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Service Advisor Motor Trade Job in England
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the role and ready to deliver an amazing experience to our customers!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Clear and Concise: When writing your cover letter or any application materials, keep it straightforward. We appreciate clear communication, just like you’ll need to provide to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Tapp Recruit Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of the motor trade and customer service best practices. Familiarise yourself with common service department procedures and be ready to discuss how you can apply this knowledge to enhance the customer experience.
✨Show Your Enthusiasm
This role is all about delivering an amazing customer experience, so let your passion shine through! Be prepared to share examples of how you've gone above and beyond for customers in the past, and express your eagerness to learn new technologies that can help improve service.
✨Practice Clear Communication
Since the job requires clear and concise communication, practice articulating your thoughts before the interview. You might want to role-play common scenarios, like dealing with a customer complaint or explaining service plans, to demonstrate your ability to communicate effectively.
✨Organise Your Thoughts
Being well-organised is key in this role. Prepare a list of your relevant skills and experiences that align with the job description. Think about how you can prioritise tasks and manage your time effectively, and be ready to discuss these strategies during the interview.