At a Glance
- Tasks: Lead a passionate team, drive customer satisfaction, and create an engaging store environment.
- Company: Join the Tapi family, a vibrant and inclusive workplace focused on people and success.
- Benefits: Enjoy discounts, perks, enhanced leave, and a supportive work culture.
- Other info: Be part of an equal opportunities employer that values diversity and talent.
- Why this job: Make a real impact by inspiring your team and delivering exceptional customer experiences.
- Qualifications: Experience in leadership, sales-driven mindset, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for someone who is passionate about people, customer experience, and driving success. Tapi is looking for a motivating, enthusiastic and experienced individual to join the Tapi family and lead our revolution. If you are ready to take the next step in your career, bring the best out of your team and offer great product & customer service, apply today.
Leadership & Management
- Create an enjoyable, engaging, and great place to work for all.
- Effectively lead your Tapi team.
- Responsible for recruiting, training, and developing your team to exceptional standards.
- Regularly monitor colleague performance to ensure it is at its best.
- Provide new colleagues with a complete Tapi induction to enable them to be at their best.
- Manage multiple fitting teams to ensure the highest levels of customer satisfaction.
- Effectively manage rotas to meet the demands of the business.
- Manage all employee data and timesheet submissions.
Store Operations
- Ensure the store always provides an outstanding experience for customers, colleagues, fitting partners & contractors.
- Create an all-inclusive culture where everyone's contributions are valued, including our fitting partners.
- Oversee the stock control process.
- Build the brand within the area by building relationships with local businesses.
- Develop strong relationships with all Tapi colleagues, our suppliers and with local Tapi stores.
- Maintain a high standard of personal presentation for the store, team, fitters and contractors that enter our customers' homes on behalf of Tapi.
- Maintain exceptional store standards.
- Comply with Health and Safety to create a safe environment for staff, fitters and all third parties that visit the site.
Sales
- Strive to exceed store and personal sales targets.
- Maximise profit through effective margin and cost control.
- Manage and support all parts of the sales process.
- Ensure that all customer leads are followed up with outstanding Tapi service.
Customer Satisfaction
- Resolve all customer issues and complaints speedily and effectively.
- Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
- Ensure that all customer interactions are followed up immediately and given outstanding service.
- Ensure excellent communication to customers throughout the sales process.
You are naturally self‑motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best. You are sales‑driven and customer‑focused, passionate about what you do, and understand the value of a consultative sales approach. You can create strong rapport and trust from the get‑go to make our customers feel relaxed and reassured. Good judgement is key – you don't shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome. You will be a brand ambassador, tech‑savvy, and flexible, scheduling work effectively so no customer is left behind.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
Benefits
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
Store Manager employer: Tapi Carpets
Tapi Carpets & Floors is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member is valued and encouraged to thrive. As a Store Manager, you will benefit from comprehensive training and development opportunities, alongside a competitive salary and perks such as colleague discounts and enhanced family leave. Join us in creating outstanding customer experiences while enjoying a supportive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of the Tapi family.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved customer issues. We want to hear about your experiences, so be ready to share how you can bring that Tapi charm to the role.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us that you’re engaged and curious about the role. Ask about team dynamics, store goals, or how Tapi supports its managers in achieving success.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for people and customer experience shine through in your application. We want to see how you can bring that energy to the Tapi family!
Tailor Your CV:Make sure your CV highlights your leadership and management skills. We’re looking for someone who can motivate a team, so share examples of how you've done this in the past.
Be Specific About Your Experience:When writing your cover letter, be specific about your previous roles and how they relate to the Store Manager position. We love seeing concrete examples of your success in driving sales and customer satisfaction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Tapi.
How to prepare for a job interview at Tapi Carpets
✨Know the Company Inside Out
Before your interview, make sure you research Tapi thoroughly. Understand their values, mission, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
Tapi is all about customer satisfaction, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where you turned a negative experience into a positive one, highlighting your problem-solving skills and commitment to service excellence.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the Tapi family.
