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- Tasks: Bring flooring dreams to life by visiting customers in their homes with our mobile showroom.
- Company: Join Tapi, the UK's largest flooring retailer, known for its fun and friendly culture.
- Benefits: Enjoy a competitive salary, generous commission, and perks like discounts and a birthday day off.
- Why this job: Make a real impact by helping customers create beautiful spaces while having fun on the road.
- Qualifications: Sales-driven, customer-focused, and possess a full driving licence.
- Other info: Be part of a supportive team that values personal development and celebrates success.
The predicted salary is between 30000 - 40000 £ per year.
You will be responsible for a "mobile showroom" vehicle where you have the luxury of bringing a bit of Tapi-ness to a customer's home. Critical to the Tapi family, this role is truly unique. You'll spend most of your time on the road, working with stores, and visiting lots of homes every day. Visiting customers, you'll have the opportunity to provide them with a great end to end service by helping, advising, and measuring flooring. Using your knowledge of our exceptional product ranges and our excellent "Masterpiece" software, you'll bring customer's ideas to life in the comfort of their own home - and, while doing so, earn a generous commission!
Customer Service
- Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
- Deal with customer queries and concerns in their home.
- Have an understanding approach to make customers feel relaxed and reassured.
- Be solutions-focused - deliver customers the best flooring solutions for their individual needs.
- Bring a customer's idea, concept or design to life through excellent Tapi product knowledge.
- Represent the brand in a professional manner through smart attire.
- Acknowledge the privilege that comes with being invited into a customer's home and being respectful through the interactions with customers in their home.
Measuring and Quoting
- Using our Masterpiece software during every customer visit to help you measure and provide solutions with ease.
- Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
- Carry out inspections of where we have identified a faulty floor and producing reports.
- Check sub floors for uneven floor levels and potential issues e.g. dampness or trailing cables.
- Maintain the presentation of the mobile showroom, showing pride in its appearance and taking responsibility for its immaculate condition and sample displays.
- Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.
Sales
- Maximise the conversion rate of internet leads by presenting suitable products to the customer in their home.
- As part of our strategy to "wow customers", you will work to exceed personal sales and conversion targets, supporting the overall store targets.
- Ability to close a sale with customer satisfaction in mind.
- Process customer orders using the "Masterpiece" system.
About You
You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do. We're after a speedy thinker who's nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You're naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a "no customer left behind" attitude. You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see. You will need a full driving licence for this role; however, transport will be provided.
Get to Know us!
Hello, we're Tapi and we're slightly obsessed with floors. With a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun! Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain - something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us "excellent" on Trustpilot. So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes - and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It's a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
Home Consultant in London employer: Tapi Carpets
Contact Detail:
Tapi Carpets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Consultant in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tapi's values and mission. This way, you can show how your passion for customer service aligns with their goal of making flooring shopping fun and simple.
✨Tip Number 2
Practice your pitch! Think about how you’d explain your experience in sales and customer service. Be ready to share specific examples of how you've wowed customers in the past – it’s all about showing that 'no customer left behind' attitude!
✨Tip Number 3
Dress to impress! Since you'll be representing the brand in customers' homes, make sure you look smart and professional. It’s all about making a great first impression and showing that you take pride in your role.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the training process, the Masterpiece software, or how the team celebrates successes. This not only shows your interest but also helps you gauge if Tapi is the right fit for you.
We think you need these skills to ace Home Consultant in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for flooring and customer service shine through. We want to see that you’re excited about the role and ready to bring a bit of Tapi-ness to our customers' homes!
Tailor Your Application: Make sure to tailor your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided outstanding customer service or closed sales in the past.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Show us who you are and why you’d be a great fit for our team. Remember, we’re looking for someone who’s nice to their core!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you on the road to joining the Tapi family!
How to prepare for a job interview at Tapi Carpets
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Tapi's product ranges. Understand the features and benefits of the flooring options available, as well as how to use the Masterpiece software. This knowledge will help you demonstrate your expertise and show that you can bring customer ideas to life.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight situations where you’ve dealt with queries or concerns effectively, making customers feel relaxed and reassured. This will illustrate your ability to deliver outstanding service, which is critical for this role.
✨Demonstrate Your Sales Savvy
Think about how you would maximise conversion rates during home visits. Be ready to discuss strategies for presenting suitable products and closing sales while keeping customer satisfaction in mind. Showing that you have a sales-driven mindset will resonate well with the interviewers.
✨Plan Your Route and Time Management
Since this role involves a lot of travel, be prepared to talk about how you would efficiently plan your routes to maximise customer visits. Discuss any tools or methods you use for time management, as this will show your proactive approach and ability to thrive on a busy schedule.