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For Companies At a Glance
- Tasks: Drive around, measure floors, and provide customers with tailored flooring solutions.
- Company: Join Tapi, the UK's largest flooring retailer with a fun and family-oriented culture.
- Benefits: Enjoy a 25% discount, pension scheme, and perks like cheap cinema tickets.
- Why this job: Make customers happy while enjoying the freedom of being on the road.
- Qualifications: Sales-driven, customer-focused, and possess a full driving licence with your own vehicle.
- Other info: Dynamic team environment with opportunities for personal development and growth.
The predicted salary is between 30000 - 40000 £ per year.
The Role
Please note this role requires use of your own vehicle. This is a truly unique role where you will spend most of the day on the road, in your own vehicle and have the luxury of bringing a bit of Tapi-ness into a customer's home. Using your knowledge of our excellent "Masterpiece" software (making all the technical bits a breeze), you'll plan, estimate and measure customers' floors to ensure that everything is ready for our fitting teams to hit the ground running and do their work.
Responsibilities
- Deliver outstanding customer service that exceeds expectations.
- Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
- Using our Masterpiece software (we provide all the training you need!), during every customer visit to help you measure and provide solutions with ease.
- Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
- Carry out inspections of where we have identified a faulty floor and producing reports.
- Check for uneven floor levels and potential issues e.g. dampness or trailing cables.
- Processing customer orders thoroughly and accurately where applicable.
- Comply with all Health and Safety and security requirements set out by the Company.
About You
You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do. We're after a speedy thinker who's nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You're naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a "no customer left behind" attitude (we have a 5 Trust Pilot rating to maintain)! You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see. You will need a full driving license for this role and access to your own vehicle.
Get to Know Us
Hello, we're Tapi and we're slightly obsessed with floors. We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun!
Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain - something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot.
So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes - and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It's a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
The Big Package
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
Sales Estimator in Ipswich employer: Tapi Carpets
Contact Detail:
Tapi Carpets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Estimator in Ipswich
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tapi's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of the flooring revolution.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel at ease, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your sales savvy! Prepare to discuss how you can drive sales while keeping customer satisfaction high. Think about how you can use the Masterpiece software to enhance the customer experience and make their lives easier.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team culture. This shows you're engaged and keen to learn more about how you can contribute to Tapi's success.
We think you need these skills to ace Sales Estimator in Ipswich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for flooring and customer service shine through. We love seeing candidates who are genuinely excited about the role and what we do at Tapi!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Sales Estimator role. Mention any relevant experience with customer service or sales, and don’t forget to show off your problem-solving skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your qualifications without getting lost in the details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tapi Carpets
✨Know Your Stuff
Familiarise yourself with the Masterpiece software before the interview. Even though they provide training, showing that you’ve done your homework will impress them. Brush up on flooring basics and be ready to discuss how you would use the software to create accurate estimates.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond to make a customer feel valued. This role is all about making customers feel relaxed and reassured, so highlight your ability to connect with people.
✨Demonstrate Your Sales Savvy
Be ready to talk about your sales experience and how you balance being sales-driven with a customer-focused approach. They’re looking for someone who can think on their feet, so prepare to discuss how you would handle various sales scenarios while keeping the customer's needs at the forefront.
✨Plan Your Route
Since this role involves a lot of driving, think about how you would plan efficient routes to maximise your time with customers. You might even want to bring a map or route planner to the interview to show you’re proactive about logistics. This will demonstrate your organisational skills and commitment to customer satisfaction.