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- Tasks: Bring flooring dreams to life in customers' homes with our mobile showroom.
- Company: Join Tapi, the UK's largest flooring retailer with a family-oriented culture.
- Benefits: Enjoy discounts, a pension scheme, and perks like cheap cinema tickets.
- Why this job: Make a real impact by delivering exceptional customer service and solutions.
- Qualifications: Sales-driven, customer-focused, and possess a full driving licence.
- Other info: Dynamic team environment with opportunities for personal development and fun socials.
The predicted salary is between 30000 - 40000 £ per year.
You will be responsible for a "mobile showroom" vehicle where you have the luxury of bringing a bit of Tapi-ness to a customer's home. Critical to the Tapi family, this role is truly unique. You'll spend most of your time on the road, working with stores, and visiting lots of homes every day. Visiting customers, you'll have the opportunity to provide them with a great end to end service by helping, advising, and measuring flooring. Using your knowledge of our exceptional product ranges and our excellent "Masterpiece" software, you'll bring customer's ideas to life in the comfort of their own home - and, while doing so, earn a generous commission!
Your Responsibilities
- Customer Service
- Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
- Deal with customer queries and concerns in their home.
- Have an understanding approach to make customers feel relaxed and reassured.
- Be solutions-focused - deliver customers the best flooring solutions for their individual needs.
- Bring a customer's idea, concept or design to life through excellent Tapi product knowledge.
- Represent the brand in a professional manner through smart attire.
- Acknowledge the privilege that comes with being invited into a customer's home and being respectful through the interactions with customers in their home.
- Measuring and Quoting
- Using our Masterpiece software during every customer visit to help you measure and provide solutions with ease.
- Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
- Carry out inspections of where we have identified a faulty floor and producing reports.
- Check sub floors for uneven floor levels and potential issues e.g. dampness or trailing cables.
- Maintain the presentation of the mobile showroom, showing pride in its appearance and taking responsibility for its immaculate condition and sample displays.
- Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.
- Sales
- Maximise the conversion rate of internet leads by presenting suitable products to the customer in their home.
- As part of our strategy to "wow customers", you will work to exceed personal sales and conversion targets, supporting the overall store targets.
- Ability to close a sale with customer satisfaction in mind.
- Process customer orders using the "Masterpiece" system.
About You!
You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do. We're after a speedy thinker who's nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You're naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a "no customer left behind" attitude (we have a 5 Trust Pilot rating to maintain)! You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see. You will need a full driving license for this role; however, transport will be provided.
Get to Know us!
Hello, we're Tapi and we're slightly obsessed with floors. With a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun! Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain - something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us "excellent" on Trustpilot. So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes - and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. We're a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
Home Consultant employer: Tapi Carpets
Contact Detail:
Tapi Carpets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Consultant
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tapi's values and mission. This way, you can show how your passion for customer service aligns with their goal of making flooring shopping fun and simple.
✨Tip Number 2
Practice your pitch! Think about how you’d present yourself in a customer's home. Highlight your sales skills and customer focus, and don’t forget to sprinkle in some personality – after all, they want someone who brings joy to every interaction!
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Prepare examples of how you've tackled customer queries or concerns in the past. Show them you’re solutions-focused and can deliver the best flooring options tailored to individual needs.
✨Tip Number 4
Finally, don’t hesitate to apply through our website! It’s the best way to get noticed. Plus, it shows you’re keen on joining the Tapi family and ready to hit the road as a Home Consultant!
We think you need these skills to ace Home Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for flooring and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making customers happy!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Home Consultant role. Mention any relevant experience in sales or customer service, and don’t forget to show off your problem-solving skills!
Be Professional Yet Approachable: While we love a friendly vibe, it’s important to maintain a professional tone in your written application. Use clear language and check for typos – we want to see that you take pride in your work, just like we do with our mobile showrooms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and ready to join the Tapi family!
How to prepare for a job interview at Tapi Carpets
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Tapi's product ranges and the Masterpiece software. This will not only help you answer questions confidently but also show your genuine interest in the role. Consider preparing a few examples of how you would use this knowledge to assist customers.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your solutions-focused approach and ability to make customers feel relaxed and reassured.
✨Plan Your Route to Success
As a Home Consultant, you'll be on the road a lot. Show that you can think ahead by discussing how you would plan efficient routes to maximise your time with customers. This will highlight your organisational skills and your commitment to providing excellent service.
✨Dress to Impress
First impressions matter! Make sure to dress smartly for your interview to reflect the professional image that Tapi values. This shows respect for the interview process and aligns with the brand’s emphasis on representing themselves well in customers' homes.