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For Companies At a Glance
- Tasks: Bring Tapi-ness to customers' homes with a mobile showroom and expert flooring advice.
- Company: Join a dynamic team at Tapi, known for exceptional customer service.
- Benefits: Enjoy a generous commission, colleague discounts, and perks like cinema tickets.
- Why this job: Make a real difference in customers' lives while showcasing your creativity and product knowledge.
- Qualifications: Must have a full driving licence and a passion for customer satisfaction.
- Other info: Full training provided, with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
You will be responsible for a \”mobile showroom\” vehicle, bringing Tapi-ness to a customer’s home. This role is highly customer facing, highly mobile, and involves working with stores and visiting many homes each day. You will provide end-to-end service by helping, advising, and measuring flooring, using your knowledge of our product ranges and the Masterpiece software to bring customers’ ideas to life in the home, while earning a generous commission.
Responsibilities
- Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
- Deal with customer queries and concerns in customers\\\’ homes.
- Provide an understanding, relaxed, and reassuring experience for customers.
- Be solutions-focused and deliver the best flooring solutions for individual needs.
- Translate customer ideas into reality through strong product knowledge of Tapi offerings.
- Represent the brand professionally through smart attire and respectful interactions in customers\\\’ homes.
- Maintain a safe and respectful approach to being invited into customers\\\’ homes.
Measuring and Quoting
- Full training provided.
- Use Masterpiece software during every visit to measure and provide solutions.
- Prepare detailed and accurate flooring plans and provide on-site quotes using Masterpiece.
- Inspect areas for faults and produce reports where applicable.
- Check subfloors for unevenness, dampness, or other potential issues.
- Maintain the mobile showroom in pristine condition with well-presented samples.
- Comply with all Health and Safety and security requirements.
Sales
- Maximise conversion of internet leads by presenting suitable products in the customer’s home.
- Work to exceed personal sales and conversion targets, contributing to store targets.
- Close sales with the customer’s satisfaction in mind.
- Process customer orders using the Masterpiece system.
- Maintain a balance of sales drive and customer focus to deliver great experiences.
Profile and Requirements
- Ability to think quickly and work in a fast-paced environment; be presentable, motivated, honest, and enthusiastic.
- Self-motivated with a bias toward action and a \”no customer left behind\” attitude.
- Plan efficient routes to maximise customer interactions.
- Full driving license required; transport will be provided.
Company and Benefits
- Colleague discount
- Salary sacrifice pension
- Perks platform (cinema tickets, cashback, brand discounts)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
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Home Consultant employer: Tapi Carpets
Contact Detail:
Tapi Carpets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Consultant
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands what Tapi is all about. This will help you connect with the team and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding experiences, think of scenarios where you can showcase your ability to handle queries and concerns. Role-play with a friend or family member to get comfortable with those tricky questions.
✨Tip Number 3
Be ready to talk about your problem-solving skills. We want to see how you can translate customer ideas into reality. Prepare examples from your past experiences where you’ve successfully provided solutions that exceeded expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and serious about joining the Tapi team. Let’s make it happen!
We think you need these skills to ace Home Consultant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the Home Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can bring Tapi-ness to our customers' homes!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tapi Carpets
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Tapi's product range. Understand the different flooring options and their benefits so you can confidently discuss how they meet customer needs. This knowledge will help you stand out as someone who can translate customer ideas into reality.
✨Practice Customer Interactions
Since this role is highly customer-facing, practice how you would handle various customer scenarios. Think about common queries or concerns customers might have and prepare your responses. Role-playing with a friend can help you feel more comfortable and natural during the actual interview.
✨Showcase Your Problem-Solving Skills
Be ready to demonstrate your solutions-focused mindset. Think of examples from your past experiences where you successfully resolved customer issues or provided tailored solutions. This will show that you can deliver outstanding service and exceed customer expectations.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Dress smartly for your interview to reflect the professional image that Tapi expects. This shows respect for the interview process and indicates that you understand the importance of representing the brand well.