At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales success.
- Company: Join Tapi Carpets & Floors, a vibrant and inclusive workplace.
- Benefits: Enjoy discounts, perks, enhanced leave, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a dynamic setting.
- Why this job: Be a key player in creating memorable customer moments and shaping store success.
- Qualifications: Passionate about people, sales-driven, and a natural motivator.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for someone passionate about people, customer experience and driving success.
Responsibilities
- Work together with your store team to "wow" our customers at every turn.
- Deputise for the Store Manager across all store operations.
- Assist in the management of the store including sales targets and team motivation.
- Support and train the team to succeed and deliver the "Tapi difference".
- Support the Store Manager to induct new Tapi colleagues.
- Drive sales to meet and exceed your personal sales targets.
- Deliver outstanding service to all customers – surpassing their expectations.
- Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
- Handle customer complaints in difficult situations.
- Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
- Always look for ways to continuously improve for customers, colleagues and the wider Tapi business.
- Regularly use Tapi technology to input customer order details accurately and to a high standard.
- Comply with all Health, Safety and Security requirements set out by Tapi.
Qualifications
- People are your bag – you understand them and can sell to them; confident in achieving 100% of target is a minimum.
- You are naturally self‑motivated, enthusiastic and lead by example; natural charm and energy enables you to motivate the team.
- You are sales‑driven and customer‑focused, passionate about what you do, and demonstrate a consultative sales approach, creating strong rapport and trust from the start.
- You exercise good judgement, handle difficult conversations and challenges with Tapi charm, ensuring the best outcome.
- You are a brand ambassador and embody the "Tapi difference".
- You are tech‑savvy and know how to use store systems to your advantage; if not, you quickly learn.
- You are flexible and schedule work effectively so no customer is left behind.
Benefits
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life assurance
Tapi Carpets & Floors is an Equal Opportunities Employer. The company does not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
Assistant Store Manager in Guiseley employer: Tapi Carpets
Tapi Carpets & Floors is an exceptional employer that prioritises a vibrant work culture where team collaboration and customer satisfaction are at the forefront. With a strong focus on employee development, you will have ample opportunities to grow your skills and advance your career while enjoying benefits such as a colleague discount, enhanced family leave, and a supportive environment that values diversity and inclusion. Located in a dynamic retail setting, you will be part of a team that is dedicated to delivering the 'Tapi difference' and exceeding customer expectations every day.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Guiseley
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Tapi tick. Check out their social media and website to see how they engage with customers and employees. This will help you connect your experience to their values during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about customer experience and team motivation, think of examples where you've wowed customers or led a team. Be ready to share these stories to show you're the perfect fit for the 'Tapi difference'.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with any store systems or technology that might be used at Tapi. If you can demonstrate your ability to quickly learn and adapt, it’ll give you an edge in the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Store Manager in Guiseley
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for people and customer experience shine through in your application. We want to see how you can bring the 'Tapi difference' to life!
Tailor Your CV:Make sure your CV highlights your sales achievements and team leadership skills. We love seeing examples of how you've motivated others and driven success in previous roles.
Be Authentic:When writing your cover letter, be yourself! Share your personal experiences and how they relate to our values. We appreciate genuine stories that reflect your character.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Tapi Carpets
✨Know the Tapi Difference
Before your interview, make sure you understand what sets Tapi apart from other companies. Familiarise yourself with their customer service philosophy and how they aim to exceed expectations. This will help you demonstrate your alignment with their values during the conversation.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be working closely with both customers and your team. Prepare examples of how you've successfully motivated a team or handled difficult customer interactions in the past. This will highlight your ability to connect with people and drive success.
✨Be Sales-Driven
Since the role is sales-focused, come ready to discuss your previous sales achievements. Think of specific targets you've met or exceeded and how you did it. This will show that you're not just passionate about sales but also capable of delivering results.
✨Tech-Savvy Approach
Familiarise yourself with any technology or systems used at Tapi. If you have experience with similar tools, be prepared to discuss how you’ve used them to improve efficiency or customer service. Showing that you can quickly adapt to new tech will give you an edge.
