Permanent Full-Time
Discipline: In-Store Roles
Tapi will never ask candidates to provide personal documents or sensitive personal information by phone or email during the recruitment process. We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today. Your Responsibilities
- Work together with your store team to "wow" our customers at every turn. Deputise for the Store Manager across all Store operations. Assist in the management of the store including sales targets and team motivation. Support and train the team to succeed and deliver the "Tapi difference". Support the Store Manager to induct new Tapi colleagues. Drive sales to meet and exceed your personal sales targets. Deliver outstanding service to all customers – surpassing their expectations. Assist the Store Manager in the excellent appearance of the store and actively support promotional changes. Handle customer complaints in difficult situations. The Big Package
- Colleague discount.
Salary sacrifice pension
Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
Employee Assistance Programme
Cycle to work scheme.
Enhanced family leave
Life Assurance
Youre in that little sweet spot of being sales driven AND customer focused.
You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured.
Youll be a brand ambassador and ooze the "Tapi difference".
Youre "Tech Savvy" and know how to use Store systems to your advantage – and if you dont, you find out!
Youre flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
Were a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping
- With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun! Youre likely to find a Tapi showroom in your local town and weve got a fleet of home consultants zooming around the country.
In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family.
Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us excellent on Trustpilot.
Wherever youre based – at the office, in a store or on the road
- Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! And making our customers happy is the reason we get out of bed in the morning.
Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
Retail Assistant Manager (Part Time) in Waterlooville employer: Tapi Carpets & Floors
At Tapi Carpets & Floors, we pride ourselves on being an exceptional employer that values creativity and customer satisfaction. Our supportive work culture fosters personal and professional growth, with comprehensive training through the Tapi Academy and a generous benefits package, ensuring you have the tools to succeed in helping customers create their dream spaces. Join us in a vibrant environment where your contributions are recognised and rewarded, making a meaningful impact in the lives of our customers.
