We have an exciting opportunity to join our Tapi Family as a Sales Manager in our Tapi Concession at John Lewis. We are seeking a dedicated and customer-focused individual who is passionate about delivering an exceptional flooring purchase experience. If you take pride in creating a welcoming, visually appealing store environment and thrive on ensuring customer satisfaction, we’d love to hear from you! Ensure the showroom always provides an outstanding experience for customers. Drive sales to meet and exceed your personal sales targets. Ensure that all customer interactions are followed up immediately and given outstanding service. Build the brand within the area by building relationships within the John Lewis environment. Build a strong relationship with colleagues and management of your local Tapi store. Communicate and build relationships with your John Lewis floor manager. Comply with all Health, Safety and Security requirements set out by Tapi and the John Lewis store. 25% colleague discount ~ Salary sacrifice pension ~ Share of profit bonus scheme ~ Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) ~ Employee Assistance Programme ~ Cycle to work scheme You’re in that little sweet spot of being sales driven AND customer focused. You're up for a challenge and thrive in a busy store environment. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution! With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun! You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. And making our customers happy is the reason we get out of bed in the morning. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
Sales Director, Retail Planning in Southampton employer: Tapi Carpets & Floors
Tapi Carpets & Floors is an excellent employer, offering a vibrant work culture at the iconic John Lewis Oxford Street location. With a strong focus on employee growth and development, team members enjoy benefits such as a generous colleague discount and a salary sacrifice pension, all while being part of a passionate team dedicated to delivering exceptional customer service.
