Sales Manager

We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store and be part of leading our revolution. If you are ready to be truly inspiring, offer great product and customer service, and bring the best out of your team, look no further and apply today.

Responsibilities

• Work together with your store team to \”wow\” our customers at every turn.
• Deputise for the Store Manager across all store operations.
• Assist in the management of the store including sales targets and team motivation.
• Support and train the team to succeed and deliver the \”Tapi difference\”.
• Support the Store Manager to induct new Tapi colleagues.
• Drive sales to meet and exceed your personal sales targets.
• Deliver outstanding service to all customers – surpassing their expectations.
• Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
• Handle customer complaints in difficult situations.
• Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
• Always look for ways to continuously improve for customers, colleagues and the wider Tapi business.
• Regularly use Tapi technology to input customer order details accurately and to a high standard.
• Comply with all Health, Safety and Security requirements set out by Tapi.

Benefits

• Colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme
• Enhanced family leave
• Life Assurance

About You

You’ll be confident in your ability and see 100% of target as the minimum – not job done! You are always on the lookout for ways to improve things for customer and colleagues. You are naturally self‑motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best. You are sales driven AND customer focused. You are passionate about what you do and demonstrate that in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get‑go to make our customers feel relaxed and reassured. Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome. You’ll be a brand ambassador and ooze the \”Tapi difference\”. You’re tech savvy and know how to use store systems to your advantage. You’re flexible and schedule work effectively so no customer is left behind.

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.