At a Glance
- Tasks: Drive around, estimate flooring needs, and support customers with expert advice.
- Company: Join Tapi, a fresh and energetic flooring retailer shaking up the industry.
- Benefits: Enjoy a 30% discount, birthday off, and perks like cinema tickets and cashback.
- Other info: Join a supportive team with great training and career development opportunities.
- Why this job: Make a real difference in customers' homes while enjoying a dynamic work environment.
- Qualifications: Sales-driven, customer-focused, and have a full driving licence with your own vehicle.
The predicted salary is between 36000 - 60000 € per year.
Join to apply for the Sales Estimator role at Tapi Carpets & Floors.
The Role
Please note this role requires use of your own vehicle.
This is a truly unique role where you will spend most of the day on the road, in your own vehicle and have the luxury of bringing a bit of Tapi-ness into a customer’s home. Using your knowledge of our excellent “Masterpiece” software (making all the technical bits a breeze), you’ll plan, estimate and measure customers floors to ensure that everything is ready for our fitting teams to hit the ground running and do their work.
Your Responsibilities
- Deliver outstanding customer service that exceeds expectations.
- Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
- Using our Masterpiece software (we provide all the training you need!), during every customer visit to help you measure and provide solutions with ease.
- Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
- Carry out inspections of where we have identified a faulty floor and producing reports.
- Check for uneven floor levels and potential issues e.g. dampness or trailing cables.
- Processing customer orders thoroughly and accurately where applicable.
- Comply with all Health and Safety and security requirements set out by the Company.
The Big Package
- 30% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
- Employee Assistance Programme
- A day off for your birthday
About You!
You’re in that little sweet spot of being sales driven and customer focused. And you’re passionate about what you do.
We’re after a speedy thinker who’s nice to their core. A presentable, switched‑on, and honest person, who brings a little joy to every interaction. You’re naturally self‑motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain!).
You’re up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see.
You will need a full driving licence for this role and access to your own vehicle.
Get to Know us!
Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping – and we’d love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5‑star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.
So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road – we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy – a 12‑week training plan for all new flooring sales advisors, with 12‑weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
INDHP
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Sales and Business Development
- Retail
Sales Estimator in Newcastle upon Tyne employer: Tapi Carpets & Floors
Tapi is an exceptional employer that prioritises personal development and employee satisfaction, offering a unique role as a Sales Estimator where you can thrive on the road while delivering outstanding customer service. With benefits like a generous colleague discount, a salary sacrifice pension, and a day off for your birthday, along with a supportive work culture that encourages team bonding and friendly competition, Tapi ensures that every employee feels valued and motivated to grow. Join us in bringing fresh energy to flooring shopping and enjoy the perks of being part of a dynamic team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Estimator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research Tapi’s values and culture so you can show how you fit in. This will help you connect with the interviewer and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you would handle tricky situations, like dealing with a difficult customer or unexpected issues on-site. This will highlight your ability to think on your feet.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team at Tapi. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Estimator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at Tapi.
Tailor Your Application:Make sure to tailor your application specifically for the Sales Estimator role. Highlight your customer service skills and any experience you have with planning or estimating, as this will show us you’re a perfect fit for the job.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re among the first 25 applicants. We can’t wait to hear from you!
How to prepare for a job interview at Tapi Carpets & Floors
✨Know Your Stuff
Familiarise yourself with the Masterpiece software before the interview. Even though training will be provided, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond to help a customer feel at ease—this is key for a role that involves working in people's homes.
✨Plan Your Route
Since this role involves being on the road, think about how you would plan efficient routes to maximise your time. You might even want to mention any tools or apps you use for navigation during the interview to show you're proactive.
✨Emphasise Your Attention to Detail
Be ready to discuss how you pay attention to detail, especially when it comes to measuring floors and identifying potential issues. Share specific examples from your previous experiences that highlight your meticulous nature.
