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For Companies At a Glance
- Tasks: Assist customers with their flooring needs and provide exceptional service.
- Company: Join Tapi, the UK's largest flooring retailer, passionate about transforming the shopping experience.
- Benefits: Enjoy a 25% discount, birthday off, and perks like cinema tickets and cashback.
- Why this job: Be part of a fun, supportive team that values personal development and customer happiness.
- Qualifications: Sales-driven, customer-focused, and enthusiastic individuals are encouraged to apply.
- Other info: Comprehensive training provided through the Tapi Academy for new sales advisors.
The predicted salary is between 24000 - 36000 £ per year.
The Role
We have an exciting opportunity for someone who is passionate about people and customer service! This role is all about assisting the customer to bring their vision to life through the power of great product. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.
YourResponsibilities
- Work together with your store team to “wow” our customers at every turn.
- Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
- Support your team with promotional changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
- We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
- We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
The Big Package
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
About You!
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.
We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!
You\’re up for a challenge and thrive in a busy store environment. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action.
Get to Know us!
Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping – and we’d love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remainedoutstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.
So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road – we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy – a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
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Sales Advisor employer: Tapi Carpets & Floors
Contact Detail:
Tapi Carpets & Floors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Tapi's product range and unique selling points. Understanding the flooring options and their benefits will help you engage customers effectively and demonstrate your passion for the products.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or online. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Tapi's values.
✨Tip Number 3
Research the latest trends in flooring and home decor. Being knowledgeable about current styles and customer preferences will allow you to provide tailored advice and enhance the customer experience.
✨Tip Number 4
Demonstrate your enthusiasm for teamwork and collaboration. Highlight experiences where you've successfully worked with others to achieve a common goal, as this is crucial in a busy store environment like Tapi.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Tapi is looking for in a Sales Advisor. Highlight your passion for customer service and sales in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the responsibilities mentioned in the job description. Use keywords from the job listing to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service or contributed to a team in the past.
Showcase Your Personality: Tapi values a friendly and enthusiastic attitude. Let your personality shine through in your application by using a conversational tone and expressing your genuine interest in the flooring industry.
How to prepare for a job interview at Tapi Carpets & Floors
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with what Tapi values.
✨Demonstrate Team Spirit
Tapi emphasises teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you worked effectively within a team to achieve a common goal, highlighting your ability to support colleagues and contribute positively to the store environment.
✨Be Ready to Discuss Product Knowledge
While you may not have extensive knowledge of flooring products yet, show your willingness to learn. Research common flooring types and trends beforehand, and express your eagerness to gain expertise through the Tapi Academy training programme.
✨Exhibit a 'No Customer Left Behind' Attitude
Prepare to discuss how you handle customer complaints or difficult situations. Emphasise your commitment to ensuring every customer feels valued and satisfied, which is crucial for maintaining Tapi's excellent Trustpilot rating.