At a Glance
- Tasks: Support the Store Manager, drive sales, and inspire your team to deliver exceptional customer service.
- Company: Join Tapi, a flooring retailer revolutionising the shopping experience with a fun approach.
- Benefits: Enjoy a 25% colleague discount, salary sacrifice pension, and perks like cheap cinema tickets.
- Other info: Join a supportive team with excellent career growth opportunities and a commitment to inclusivity.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Sales-driven, customer-focused, and tech-savvy with strong rapport-building skills.
The predicted salary is between 25655 - 31357 £ per year.
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success.
This role gives you the opportunity to support our experienced Store Manager to run the store!
If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today.
Work together with your store team to "wow" our customers at every turn.
Deputise for the Store Manager across all Store operations.
Assist in the management of the store including sales targets and team motivation.
Support and train the team to succeed and deliver the "Tapi difference".
Support the Store Manager to induct new Tapi colleagues.
Drive sales to meet and exceed your personal sales targets.
Deliver outstanding service to all customers – surpassing their expectations.
Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
Handle customer complaints in difficult situations.
25% colleague discount
~ Salary sacrifice pension
~ Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
~ Employee Assistance Programme
~ Cycle to work scheme
You're in that little sweet spot of being sales driven AND customer focused.
You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured.
You'll be a brand ambassador and ooze the "Tapi difference".
You're "Tech Savvy" and know how to use Store systems to your advantage – and if you don't, you find out!
You're flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and floor ing sh opping - and we'd love for you to join the revolution !
With hundreds of years of flooring knowledge between us, o ur mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
You' re likely to find a Tapi showroom in your loca l town and we' v e got a fleet of home consultants zooming around the country .
In 2024, we added the Carpetright brand , 54 flooring stores , and as many Carpetright colleagues as possible in to the Tapi family .
Our 5-star service remained outstanding as the t eam went a bov e a nd beyond to show exactly why our customers rate us 'excellent' on Trustpilot .
Wherever you're based – at the office, in a store or on the road - w e all work together as a team .
Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
And making our customers happy is the reason we get out of bed in the morning.
Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
Accounts Manager with Sales in Reading employer: Tapi Carpets & Floors
Tapi Carpets & Floors is an excellent employer, offering a vibrant work culture at the iconic John Lewis Oxford Street location. With a strong focus on employee growth and development, team members enjoy benefits such as a generous colleague discount and a salary sacrifice pension, all while being part of a passionate team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Manager with Sales in Reading
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tapi Carpets & Floors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tapi Carpets & Floors!
We think you need these skills to ace Accounts Manager with Sales in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tapi Carpets & Floors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tapi Carpets & Floors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tapi Carpets & Floors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tapi Carpets & Floors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
