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Senior Operations Manager - B2B
Location: Hybrid in Orpington 2 days a week.
Lead B2B Operations. Build for Scale. Deliver Every Fit.
At Tapi, we help customers find the right floor and get it fitted properly. With 220 stores and teams across the UK, we're now growing our B2B business: trade customers, commercial contracts, housebuilders, landlords and multi-site clients. We're looking for a Senior Operations Manager - B2B to take ownership of how we deliver for these customers. You'll shape the operating model, lead the team and make Tapi the partner B2B customers want to work with again.
You'll own everything that happens after a B2B deal is won, from quote to invoice. Reporting to Head of B2B Partnerships you'll:
- Build and deliver the B2B operations plan, with clear processes and service levels for each customer type.
- Lead, coach and grow a team of passionate Sales Support Executives across coordination, contracts and account support.
- Plan capacity across employed and subcontract teams, and set the standards every install is measured against.
- Run multi-site and phased projects to time, budget and specification.
- Work with Buying and suppliers to secure stock, lead times and pricing for contract volumes.
- Own B2B operating performance, from accurate quoting to variations and timely invoicing.
- Act as the senior operational contact for key accounts and resolve escalations at root cause.
- Partner with B2B Commercial, Stores, Finance and IT, and report performance to senior leadership.
About You!
- Operations leadership in a B2B operations team
- A track record of scaling an operation: growing volume while improving margin and service.
- Strong commercial skills, including budgets, cost-to-serve and contract margin.
- Experience leading and building teams.
- Confidence with data and systems, and with presenting to senior leaders and key customers.
- A full UK driving licence and willingness to travel.
Flooring, housebuilder or social housing contract experience, or a background in Lean or process improvement would be a bonus.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
Get to Know us!
Hello, we're Tapi and we're slightly obsessed with floors! We're a flooring retailer with a difference, here to blow a breath of fresh air into carpet and flooring shopping - and we'd love for you to join the revolution.
Our story started in 2015, when a handful of flooring specialists decided to do things differently. Our mission was simple: make buying flooring reassuringly simple for our customers - and show that it could be fun! Since then we've grown to 253 stores, with a fleet of home consultants on the road nationwide. We're the largest flooring retailer in Britain and our customers rate us 'Excellent' on Trustpilot!
Tapi Smart Flooring Solutions is where we take everything we've learned in homes and bring it to our business partners. Using our national store network and fitting capability, we supply and fit flooring for social housing providers, housebuilders, build-to-rent operators and insurers - and we're growing fast.
So, what's the secret to our success? Our people. Even though there are around 1,500 of us, we're still a company with family values at heart. Wherever you're based - at the office, in a store or on the road - we all work together as one team. It's a happy place to work, and when you love what you do, customers see that too.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
Senior Operations Manager (B2B) in Orpington employer: Tapi Carpets & Floors
At Tapi Carpets & Floors, we pride ourselves on being an exceptional employer that values creativity and customer satisfaction. Our supportive work culture fosters personal and professional growth, with comprehensive training through the Tapi Academy and a generous benefits package, ensuring you have the tools to succeed in helping customers create their dream spaces. Join us in a vibrant environment where your contributions are recognised and rewarded, making a meaningful impact in the lives of our customers.
