Tapi Carpets & Floors is hiring an Operations Manager to lead our B2B operations in a hybrid role based in Orpington. You will own day-to-day delivery from quote to order to fitting and aftercare, ensuring smooth workflows and fast response times for our partners.
You will coach the Sales Support team, drive KPIs and SLAs, and partner with Stores, Finance and Supply Chain to deliver on-time orders right first time. You’ll shape systems and CRM to empower the team.
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Hybrid B2B Operations Manager – SLA Focus & Scale in Orpington employer: Tapi Carpets & Floors
At Tapi Carpets & Floors, we pride ourselves on being an exceptional employer that values creativity and customer satisfaction. Our supportive work culture fosters personal and professional growth, with comprehensive training through the Tapi Academy and a generous benefits package, ensuring you have the tools to succeed in helping customers create their dream spaces. Join us in a vibrant environment where your contributions are recognised and rewarded, making a meaningful impact in the lives of our customers.
