At a Glance
- Tasks: Support the Store Manager and lead a dynamic team to deliver exceptional customer experiences.
- Company: Join the Tapi family at John Lewis Oxford Street, a vibrant and inclusive workplace.
- Benefits: Enjoy discounts, a birthday day off, and perks like cinema tickets and cashback.
- Other info: Flexible hours and opportunities for personal development in a supportive environment.
- Why this job: Be part of a revolution in retail and inspire others while growing your career.
- Qualifications: Passion for people, sales-driven mindset, and excellent communication skills.
The predicted salary is between 24960 - 30000 £ per year.
Please note
Tapi will never ask candidates to provide personal documents or sensitive personal information by phone or email during the recruitment process.
If you receive a request of this nature and are unsure whether it is genuine, please contact us directly.
Vacancy is for John Lewis Oxford Street (postcode W1C 1DX).
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success.
This role gives you the opportunity to support our experienced Store Manager to run the store.
Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution.
Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business.
We’re looking for a candidate ready to take the next step in your career, who is truly inspiring, offers great product and customer service, and brings out the best in their team.
- Your Responsibilities
- Work together with the store team to “wow” our customers at every turn.
- Deputise for the Store Manager across all store operations.
- Assist in managing the store including sales targets and team motivation.
- Support and train the team to succeed and deliver the “Tapi difference”.
- Support the Store Manager in inducting new Tapi colleagues.
- Drive sales to meet and exceed personal sales targets.
- Deliver outstanding service to all customers – surpassing their expectations.
- Assist the Store Manager in ensuring the store looks excellent and actively support promotional changes.
- Handle customer complaints in difficult situations.
- Encourage recommendations and repeat business by exceeding customers’ expectations.
- Continuously look for ways to improve for customers, colleagues and the wider Tapi business.
- Use Tapi technology regularly to input customer order details accurately and to a high standard.
- Comply with all Health, Safety and Security requirements set out by Tapi.
- The Big Package
- Colleague discount.
- Salary sacrifice pension.
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands).
- Employee Assistance Programme.
- A day off for your birthday.
- Cycle to work scheme.
- Enhanced family leave.
- Life Assurance.
About You
- People are your bag – you understand them and can sell to them. You’re confident and aim for 100% of target as the minimum.
- You’re self‑motivated, enthusiastic and lead by example with natural charm and energy to inspire the team.
- You’re sales driven yet customer focused, passionate about what you do, and use a consultative sales approach to build trust.
- You have good judgement, handle difficult conversations with Tapi charm, and manage challenges to ensure the best outcome.
- You’ll be a brand ambassador and embody the “Tapi difference”.
- Tech savvy – you use store systems effectively and learn quickly.
- You’re flexible, schedule work efficiently so no customer is left behind.
Tapi Carpets & Floors is an Equal Opportunities Employer.
Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
We welcome all applications.
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